Helpdesk Specialist
$24.1k/y
20 hours ago
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OnsiteFull-timeEntry
Summary
City of Pharr, TX is seeking a Full-Time Helpdesk Specialist to join their team in Pharr, TX. The role involves providing technical assistance and support to end-users and customers, ensuring high-quality customer service.
About the Role
As a Full-Time Helpdesk Specialist, you will be the first point of contact for technical assistance via phone or email. Your responsibilities include answering support calls, troubleshooting various technical issues, performing basic network troubleshooting, and utilizing management tools to resolve issues remotely. You will work in a dynamic, customer-centric environment, directly impacting city operations and enhancing client satisfaction.
About You
Required:
- Strong foundation in technical computer, network, or software support, preferably within a Windows-based environment.
- Ability to excel in a fast-paced environment while maintaining high standards of customer service.
Preferred:
- Bilingual proficiency in English and Spanish.
- Familiarity with a call center environment and its duties.
- Knowledge of computer systems and work order tracking systems.
Benefits
- Medical, Dental, Vision coverage.
- Paid Time Off.
- Retirement plan.
City of Pharr, TX
Mission Statement: Provide an environment that promotes excellent customer service, invests in staff development, and is fiscally responsible and transparent. Vision Statement: By 2025, Pharr will lead the region in international trade while improving the quality of life of its residents in a sustainable and innovative manner.
Pharr, TX