Helpdesk Support Technician
$18/h-$20/h
TEKsystemsa month ago
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OnsiteContractorEntry
Summary
TEKsystems is seeking a Helpdesk Support Technician to join their team in Topeka, KS. The role involves providing end-user technical support, maintaining hardware and software, and managing inventory.
About the Role
As a Helpdesk Support Technician, you will be responsible for providing technical support to end-users in person, over the phone, and remotely. Your daily tasks will include installing, maintaining, and troubleshooting computer hardware and software, imaging and deploying devices, and supporting LAN, Wi-Fi, and mobile devices. You will also create technical documentation and knowledge base articles, and set up audio/visual equipment for meetings.
About You
Required:
- High School Diploma or equivalent.
- Strong troubleshooting and problem-solving skills.
- Customer service and communication skills.
- Ability to work independently with moderate supervision.
- Knowledge of distributed computing environments.
- Device imaging and deployment skills.
- Asset and inventory management.
Preferred:
- Microsoft Certified Professional (MCP).
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
Benefits
- Medical, dental & vision coverage.
- Critical Illness, Accident, and Hospital insurance.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
- Voluntary Life & AD&D insurance for employees and dependents.
- Short and long-term disability insurance.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Paid Time Off (PTO), Vacation or Sick Leave.
TEKsystems
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
Topeka, KS