HVAC Tier I Customer Care Specialist
$43k/y-$50k/y
a day ago
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OnsiteFull-timeEntry
Summary
LG Electronics North America is seeking an HVAC Tier I Customer Care Specialist to join their team in Farmers Branch, TX. The role involves responding to multi-channel inbound inquiries regarding LG Air Conditioning Technologies' products and services.
About the Role
As an HVAC Tier I Customer Care Specialist, you will focus on achieving industry-leading customer experiences by resolving customer issues rapidly and thoroughly. Your responsibilities will include responding to B2B customer inquiries, coordinating activities with internal departments, guiding customers through troubleshooting, documenting customer cases, and participating in continuous improvement activities.
About You
Required:
- High school diploma plus 2 years of experience in a customer service contact center environment.
- Effective and diplomatic oral and written communicator in English.
Preferred:
- Experience in HVAC or other technical support roles.
- HVAC technology certificate or diploma.
Benefits
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives.
- Access to confidential mental health resources.
- Family oriented benefits such as paid parental leave.
LG Electronics North America
At LG, we provide products and services aimed at helping people—at home, at work, or wherever life takes them. We accomplish this through the latest innovations in home appliances, consumer electronics, air conditioning and digital signage. We strive to help people find reasons to be optimistic, for both our own team and the millions of consumers and businesses we serve globally. In our transformation to a “smart life solution company”, we focus on spreading the LG philosophy in everything we do. Through intelligent designs and solutions, LG helps people find common ground and realize all the reasons “Life’s Good”. We’re always working on something incredible. Join us at LG and find your reason.
Farmers Branch, TX