Implementation Manager
$110k/y-$152k/y
Gema year ago
Highlight
RemoteFull-time3+ yearsMid
Summary
Gem is seeking an Implementation Manager, Gem ATS to join their team remotely in the United States. The role involves owning the end-to-end implementation process for new Gem products, focusing on Gem ATS and Gem Scheduling.
About the Role
As the first Implementation Manager for the Commercial segment, you will own the onboarding lifecycle for startup, SMB, and mid-market companies. Responsibilities include driving fast time-to-value, developing product expertise, solving implementation challenges, building relationships with customer stakeholders, scaling training programs, and partnering cross-functionally to drive improvements.
About You
Required:
- 3+ years of experience implementing SaaS platforms, with success working with startup and SMB companies.
- Track record of leading implementations for ATSs or similar talent acquisition technologies.
- Strong detail-oriented approach and organizational skills to manage multiple implementations.
- Ability to thrive in ambiguous environments and tackle complex challenges.
- Strong sense of initiative and ownership, with the ability to work autonomously.
- Technical aptitude with experience in data migrations and integrations management.
- Excellent communication, presentation, and interpersonal skills.
Preferred:
- Experience leading implementations tailored for startup and SMB companies.
- Deep knowledge of ATS implementation best practices and talent acquisition workflows.
- Understanding of the broader recruiting technology ecosystem and how Gem's solutions complement existing tools.
- Experience partnering with Talent/Recruiting Operations teams to optimize their processes.
Benefits
- Highly competitive salary & equity.
- 10-year window to exercise your stock options.
- Supportive Flexible Time Off program.
- 16 paid holidays, including regular company-wide wellness days.
- Best-in-class medical, dental & vision insurance.
- $1,200 annual stipend for learning and development opportunities.
- 16 weeks of Paid Parental Leave for birthing and non-birthing parents.
- New Parent Perks totaling $1,500 and flexibility upon return to work.
Gem is the only AI-first all-in-one recruiting platform. It brings together your ATS, CRM, sourcing, scheduling, and analytics — plus 650+ million profiles to source from — with AI built into every workflow. By eliminating the headaches of juggling multiple tools, Gem helps customers boost recruiter productivity by up to 5x while saving 30-50% on technology costs. Over 1,000 organizations — from startups to industry leaders like Zillow, DoorDash, and Asana — trust Gem to fuel their growth. With an industry-leading 4.8/5 rating on G2, Gem is the platform recruiters actually love to use.
United States