Incident Manager
$136125/y-$165000/y
Crusoe2 days ago
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OnsiteFull-timeMid
Summary
Crusoe is seeking an Incident Manager to join their team in San Francisco, CA. The role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
About the Role
As an Incident Manager, you will spearhead the management of high-visibility incidents and customer escalations, ensuring rapid and effective responses to complex technical challenges. You will lead incident responses, utilize data analytics for system resiliency, develop robust incident response strategies, troubleshoot complex technical issues, guide customers in optimizing their HPC infrastructure, and collaborate with internal teams to provide valuable feedback.
About You
Required:
- 4-5 years of customer-facing experience.
- 3-5+ years of experience in a team leadership role.
- Strong technical experience with Linux, Virtualization, and Kubernetes.
- Proven track record in crisis management.
Preferred:
- NVIDIA, Linux, and Kubernetes certifications.
- Solid understanding of the TCP/IP stack and Infrastructure-as-Code practices.
- Programming skills with one or more programming languages.
Benefits
- Industry competitive pay.
- Restricted Stock Units in a fast growing, well-funded technology company.
- Health insurance package options including HDHP and PPO, vision, and dental.
- Employer contributions to HSA accounts.
- Paid Parental Leave.
- Paid life insurance, short-term and long-term disability.
- Teladoc.
- 401(k) with a 100% match up to 4% of salary.
- Generous paid time off and holiday schedule.
- Cell phone reimbursement.
- Tuition reimbursement.
- Subscription to the Calm app.
- MetLife Legal.
- Company paid Commuter FSA benefit of $200 per month.
Crusoe
Crusoe is the industry’s first vertically integrated, purpose-built AI cloud platform. The company is redefining AI cloud infrastructure and its platform is recognized as the "gold standard" among builders for its reliability and performance in developing, training, and deploying AI models. Powered by clean, renewable energy, Crusoe aligns the future of computing with the future of the climate. Leading Fortune 500 companies trust Crusoe’s advanced, AI-optimized cloud to support their most demanding AI applications.
San Francisco, CA