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Summary
About the Role
About You
- U.S. Citizen
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field
- 5+ years as a Program Manager
- 7+ years leading enterprise IT operations with multi-tier (Tier 1/2/3) support and ITIL-aligned service management
- Demonstrated success managing 24/7 service desks and coordinating distributed field support
- Proven track record of meeting SLA performance targets
- Hands-on experience with Windows, macOS, iOS/Android, Microsoft 365 (Exchange, Teams, SharePoint), Active Directory, VPN/remote access solutions, Endpoint/MDM tools (Intune, JAMF, Workspace ONE)
- Strong leadership skills in recruiting, coaching, scheduling, and surge staffing
- Excellent communication with executive stakeholders and vendors; ability to deliver clear, data-driven reporting
- ITIL Foundation (or higher)
- PMP or PgMP certification
- Technical certifications such as CompTIA A+, Network+, Security+, or Microsoft 365
- Experience supporting federal legislative or executive branch IT environments
Benefits
- Fortune 500-level benefits including health, dental, vision, PTO, 401(k), and life insurance
ALL OF KEENLOGICS INTERNAL EMPLOYEES ARE VERIFIED CHECKMARKS NEXT TO THEIR NAMES ON LINKEDIN. Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow. Get in touch with us today to book an appointment. Email: m.totsch@keenlogicinc.com Phone: 202-417-8829