Information Technology Support Analyst
Fiduciary Trust CompanyHighlight
Summary
About the Role
About You
- Bachelor’s degree in computer science, MIS, or related field; or equivalent experience and certifications (CompTIA, Microsoft 365 Certified).
- 2-5 years’ experience in IT support or helpdesk operations.
- Proficiency with Microsoft Windows desktop environments, Active Directory, Group Policy.
- Working knowledge of Microsoft Windows, Citrix, IGEL thin clients, and Microsoft 365.
- Experience with ticketing systems and troubleshooting hardware/software issues.
- Strong customer service, communication, and organizational skills.
- Experience in financial services or regulated industries.
- Familiarity with Active Directory/Entra ID user administration.
- Knowledge of Microsoft Teams, Zoom, printing services, and business application support.
Benefits
- Competitive salary range of $65k–$85k.
- Full-time employment with opportunities for professional development.
Fiduciary Trust Company is a private wealth management firm focused on families, individuals and nonprofits seeking objective advice to help grow and protect their investments. We also provide a range of services to professional financial advisors and single-family offices. Our capabilities include customized wealth planning, investment management, trustee and estate services, and family office, tax and custody services. Founded in 1885 as a family office, Fiduciary takes a personal approach based on expertise, strong performance and a genuine commitment to act in our clients’ best interests. Our client focus has enabled us to achieve a 98% average annual client retention rate for over a decade and be the recipient of over 40 industry awards over the past five years (see fidtrustco.com/awards). We have over $22 billion in assets under supervision and over 130 employees.