Information Technology Support Engineer – Merge IT – Jobs in Columbus, OH | OpenJobs AI

Job Details

Overview Company

Information Technology Support Engineer

$23/h

Merge IT

a day ago

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Summary

Merge IT is seeking an Information Technology Support Engineer to join their team in Columbus, OH. The role involves providing deskside support and troubleshooting for end users in a contract position.

About the Role

As an Information Technology Support Engineer, you will be responsible for providing deskside support for end users, including IMAC activities, reimaging and deploying PCs, performing hardware troubleshooting, and supporting users with Office 365 applications and Windows OS issues. You will document incidents and collaborate with team members to resolve complex issues while ensuring professional communication with end users.

About You

Required:

Strong experience supporting Windows desktop environments.
Proven hands-on experience with Office 365 at the deskside level.
Basic knowledge of device imaging, reimaging, and PC deployment best practices.
Excellent problem-solving and customer service skills.

Preferred:

Experience using ServiceNow or similar ticketing systems.
Familiarity with Windows Autopilot deployments.
Hands-and-feet network support (switch checks, console sessions).
Certifications such as A+, MCP, or ITIL are a plus but not required.

Benefits

Pay rate of $23 per hour plus benefits.
Possibility of contract extensions and permanent conversion.

Merge IT

Merge IT is an award-winning professional services firm dedicated to empowering business worldwide through tailored staffing and IT solutions. Our all-encompassing services tackle Professional & Consulting Services, Data Center & Migration Services, and IT Managed Services. We’ve developed proprietary systems and processes that increase our clients’ efficiency and success, allowing them to directly focus on their specialties and maximize results. Merge IT’s people-first approach is deeply rooted in its self-starter beginnings and enterprising philosophy; promoting an engaging environment that allows us to connect with you beyond a transactional experience. Our mission is to elevate you or your company as an industry leader, while we seamlessly function as an extension of your team.

Columbus, OH