InfoSphere Optim Software Developer Support Engineer
2 days ago
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OnsiteFull-timeSenior
Summary
IBM is seeking an InfoSphere Optim Software Developer Support Engineer to join their team in Lowell, MA. The role involves providing advanced technical support for IBM InfoSphere Optim, a data management solution.
About the Role
As an InfoSphere Optim Software Developer Support Engineer, you will be responsible for delivering technical support assistance to customers, utilizing problem determination skills, and collaborating with other support teams. Your tasks will include diagnosing problems, communicating action plans, managing requests, and contributing to high customer satisfaction. You will also develop and maintain technical documentation and may provide training to team members.
About You
Required:
- Over 5-6 years of hands-on experience with Optim Archive, Privacy & Test Data Management.
- Strong experience as a software developer support engineer.
- Solid understanding of software development lifecycle and tools.
- Experience in Database Management systems and tools.
- Technical ability to analyze and resolve issues related to these products.
- Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
- Experience in Computer Networks and Communication.
- Advanced skills in log analysis, trace interpretation, and root cause identification.
- Ability to debug in Java, C/C++, or scripting languages.
- Familiarity with database backends (DB2, Oracle, SQL Server).
- Fluent in English, both spoken and written.
- Strong analytical and troubleshooting skills.
Preferred:
- Master's degree in information technology.
- Experience with Optim Archive, Data Privacy or Test Data Management.
IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.
Lowell, MA