Okay, I’ve searched for Infrastructure Engineer roles in Ankeny, IA, full-time, focusing on IT support, requiring knowledge of computer security policies, and a minimum of 1 year experience. I've found 32 positions that fit your criteria.

Sure. Here's the analysis:

Job Analysis:

The Infrastructure Engineer role at VIVA USA INC is fundamentally centered around providing essential deskside Tier 2 support with a strong emphasis on operational efficiency in an IT environment. The primary responsibilities include deploying new computers, upgrading operating systems, imaging devices, and managing the lifecycle of IT assets—all tasks that require a mix of technical knowledge and administrative skills. Success in this role will not only depend on technical competency in IT and networking concepts but also on the ability to communicate effectively and document processes meticulously. Given the administrative nature of many tasks (like updating asset records and handling standard procedures), strong organizational skills and attention to detail will be crucial. Candidates can anticipate challenges in troubleshooting unique issues that fall outside predefined solutions, requiring problem-solving skills and a good grasp of computer security policies. Overall, success in this position, especially in the first year, will likely be characterized by smooth operational support, effective issue resolution, and seamless communication across teams.

Company Analysis:

VIVA USA INC operates within a competitive tech landscape where the delivery of IT solutions is paramount. As a firm dedicated to facilitating tech professionals’ growth, it positions itself as a pivotal player, making it essential for its employees to embody a mindset of continuous learning and adaptation. The company's culture emphasizes innovation and operational excellence, which suggests that an Infrastructure Engineer will need to work dynamically, often under pressure, to meet evolving IT demands. Furthermore, this role is situated within a support function that likely engages cross-functionally with teams responsible for software and server management, giving it a degree of visibility within the organization. The strategic importance of this position cannot be overstated—it supports not only the technical infrastructure but also contributes to the efficient functioning of the company's overall operations, tying into larger organizational goals of reliability and efficiency in tech service delivery.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a technical issue under a tight deadline. What was the problem and how did you resolve it?
• Behavioral: Describe a situation where you had to communicate complex technical information to someone who wasn't technology-savvy. How did you ensure they understood?
• Behavioral: Can you provide an example of a time when you identified a process improvement in your previous role? What did you do about it?
• Behavioral: Share an experience where you had to manage multiple tasks at once. How did you prioritize and ensure everything was completed on time?
• Technical: How would you approach imaging a set of computers for deployment? What steps would you take to ensure data security during this process?
• Technical: Can you walk us through the process of upgrading from Windows 10 to Windows 11? What challenges do you anticipate?
• Technical: What tools and methods do you use for troubleshooting common IT issues, such as printer malfunctions or network connectivity problems?
• Technical: Describe your experience with asset lifecycle management. How do you keep track of hardware and software assets effectively?
• Situational: Imagine you receive a service ticket for a user whose computer is not booting up. Walk me through your troubleshooting process.
• Situational: You notice that a colleague is consistently overlooking the importance of following IT security policies. How would you address this issue?
• Company Fit: Why do you want to work at VIVA USA INC, and how do you think your values align with our commitment to professional integrity?
• Company Fit: What do you find most appealing about working in a tech support role, and how does it align with your career goals?
• Questions for the Candidate: What opportunities for professional development does VIVA USA INC offer to its IT staff?
• Questions for the Candidate: How does the team environment facilitate collaboration among different support and engineering teams at VIVA USA INC?