Okay, I've searched for Infrastructure Support Specialist contract positions in Houston, TX, requiring a Bachelor’s degree in Computer Science or related field, with experience in ServiceNow and video conferencing technologies. I have found 23 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Infrastructure Support Specialist role centers on ensuring seamless operational continuity for an organization's IT infrastructure at a local level. Fundamentally, this position is hired to provide comprehensive end-user support, covering hardware, software, operating systems, and network-related services such as video conferencing and printing. Beyond routine troubleshooting, the role demands proactive incident management, handling moves, adds, and changes, and supporting collaboration technologies like Microsoft Teams and Skype for Business. The candidate must navigate a high-demand environment, balancing multiple priorities while interfacing with executives and VIPs, which implies a need for both technical proficiency and excellent interpersonal skills. Success involves not only resolving technical issues efficiently but also maintaining service quality via metrics tracking, adhering to company policies, and facilitating smooth, cross-team collaborations. The use of tools like ServiceNow for asset and request management indicates expectations for structured, transparent workflows. Knowledge of networking basics, along with an ability to support various devices and adapt to dynamic end-user environments, is crucial. Ultimately, the role calls for a resourceful, communicative professional who can bridge technical know-how with user-centric service delivery, enabling consistent uptime and productivity.

Company Analysis:

Belcan, as a global and well-established engineering and IT solutions provider with over six decades of industry presence, operates within specialized sectors such as aerospace, defense, automotive, and government IT. Being part of Cognizant amplifies its reach and emphasis on integrated, high-value solutions. This positioning signals a mature, process-oriented, yet innovation-aware environment, where reliability and precision matter. Given the company's expansive and technical customer base, roles like Infrastructure Support Specialist are critical to sustaining infrastructure that supports complex engineering and operational workflows. The culture likely values technical expertise, proactive problem-solving, and clear communication, with an emphasis on partnership both internally and externally. Working here means being part of a distributed but tightly coordinated IS&T team, supporting mission-critical services while adapting to specialized client needs. For this infrastructure role, this translates into a blend of hands-on technical support with strategic responsiveness to customer expectations and business continuity. The contract nature suggests a project-driven focus, possibly with evolving priorities and a need for quick acclimation and visible impact. Candidates must be motivated by technical challenges in a demanding, fast-paced setting, with opportunities to interface at multiple organizational layers and contribute to dependable IT service delivery aligned with Belcan’s commitment to engineering excellence.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to quickly troubleshoot a critical video conferencing issue that affected multiple users during an important meeting. How did you manage the situation?
• Behavioral: Describe an experience where you had to support executives or VIPs in a high-pressure environment. What strategies did you use to ensure their needs were met promptly and professionally?
• Behavioral: Can you share an example of when you worked within a distributed IT team to resolve an infrastructure problem? How did you coordinate across teams and manage communication?
• Behavioral: Tell me about a time you managed multiple IT support requests or incidents simultaneously. How did you prioritize and stay organized?
• Technical: How would you approach diagnosing and resolving a persistent printing issue involving networked printers and Follow Me Print services?
• Technical: Explain your experience with ServiceNow or other incident/request management systems. How do you utilize these tools to optimize service delivery and asset tracking?
• Technical: Describe the steps you would take to troubleshoot a failed Skype for Business or Microsoft Teams video conference call, including both hardware and network considerations.
• Technical: What is your understanding of Active Directory, DHCP, and DNS in supporting end-user infrastructure? Can you provide examples of common issues and your approach to resolving them?
• Situational: Imagine an executive’s laptop is not booting on a morning of a critical off-site meeting. You are onsite and have limited time and resources. How do you handle this?
• Situational: You discover a recurring network outage that is impacting video conferencing quality across the office, but the root cause is unclear. What actions do you take to investigate and mitigate the issue?
• Situational: You receive conflicting priority requests from different departments for hardware upgrades. How do you manage expectations and decide which requests to address first?
• Company Fit/Motivation: What about Belcan’s role as a global engineering and IT solutions provider appeals to you, and how do you see yourself contributing to that mission?
• Company Fit/Motivation: Belcan emphasizes partnership and adaptable solutions. How have you demonstrated adaptability and customer-focused service in previous roles?
• Company Fit/Motivation: How do your personal work values align with a company that serves critical sectors like aerospace, defense, and automotive?
• Candidate Questions: Can you describe how the Infrastructure Support Specialist interacts with other teams within Belcan’s IS&T organization, especially across the distributed global footprint?
• Candidate Questions: What metrics or KPIs does Belcan prioritize to measure success in this support role?
• Candidate Questions: How does Belcan support professional development and growth for contract employees in technical support positions like this one?