Okay, I've searched for Infrastructure Support Specialist roles in Houston within IT services, for full-time positions, requiring 1+ years of experience and experience with ServiceNow. I have found 42 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Infrastructure Support Specialist at ESS Inc. is critically responsible for ensuring the technological backbone of the organization operates smoothly, providing essential support to end-users and internal stakeholders. Primarily, this role is focused on incident management related to hardware, software, and operating systems, requiring a blend of technical expertise and customer service skill. Candidates will face challenges such as troubleshooting diverse technical issues, managing multiple priorities, and supporting a range of collaboration technologies. Success in this position will be characterized by efficient resolution of user issues, improved service delivery metrics, and positive feedback from internal customers, particularly executives and VIPs. Furthermore, being attuned to the company's values of integrity, leadership, and customer satisfaction will enhance the candidate's fit and ability to thrive within the role.

Company Analysis:

Environmental and Safety Solutions Inc. positions itself as a versatile and customer-oriented player in the environmental and safety consulting industry, offering services to a broad spectrum of clients including Fortune 500 companies. This context emphasizes the Infrastructure Support Specialist's role as vital for maintaining the high standards of service expected by a diverse clientele. Given the company's core values which prioritize quality, integrity, and support for its employees and clients, an ideal candidate would resonate with and embody these values in their work ethic. The company likely fosters a collaborative and responsive culture, where teamwork and proactive communication are essential. As the role sits within the IS&T team, it likely engages frequently with senior management, providing the candidate substantial visibility and opportunity for contribution in strategic initiatives aimed at enhancing operational efficiency. This position is not only about technical support but also about enabling the company’s mission by ensuring that internal processes are seamless, thus contributing to overall customer satisfaction and business growth.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a complex technical problem under pressure. What was the issue, and how did you approach it?
• Can you describe an experience where you had to provide support to an executive or VIP? How did you ensure their needs were met?
• Have you ever had to manage multiple priorities at once? How did you prioritize your tasks?
• What strategies do you use to effectively communicate technical information to non-technical users?
• How would you approach troubleshooting a video conferencing system that is not functioning properly?
• Describe your experience with incident management systems like ServiceNow. How have you used them to improve service delivery?
• What steps would you take if you were asked to set up an off-site meeting requiring video conferencing support?
• Imagine you are faced with a sudden increase in support requests following a software update. How would you manage the situation?
• Why are you interested in working at Environmental and Safety Solutions Inc. specifically?
• How do your values align with our company's mission of integrity and customer satisfaction?
• What do you think makes a successful Infrastructure Support Specialist in a consultancy like ours?
• Is there a particular project or experience that you believe showcases your ability to meet our performance expectations?
• What questions do you have for us about the team's dynamics or the company's culture?
• How do you keep up to date with new technology trends and innovations relevant to your role?