Intermediate Help Desk Specialist
Chenega MIOS SBUa day ago
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OnsiteFull-timeMid
Summary
Chenega MIOS SBU is seeking an Intermediate Help Desk Specialist to join their team in Springfield, VA. The role involves providing superior customer service and technical support for IT service requests.
About the Role
As an Intermediate Help Desk Specialist, you will assist in providing technical assistance related to computer systems, hardware, and software. Your responsibilities will include responding to customer queries, running diagnostic programs, creating support tickets, and ensuring issues are resolved efficiently. You will also follow up with customers for feedback and utilize First Call Resolution techniques for all requests.
About You
Required:
- Bachelor's degree and 4+ years relevant experience OR Associate degree and 6+ years relevant experience OR High school diploma or GED and 8+ years relevant experience.
- Operational experience with ServiceNow.
- Experience in the Intelligence Community.
- Ability to obtain DoD 8140 IAT Level I certification within 6 months of hire.
- TS/SCI clearance with the ability to obtain CI Poly.
Preferred:
- ServiceNow experience.
- Active Security + Certification.
Benefits
- Professional development opportunities.
- Positive and supportive work culture.
- Well-being programs.
Chenega MIOS SBU
Chenega Corporation’s MIOS Strategic Business Unit (SBU) provides innovative solutions for federal, DOD, and commercial customers around the globe. Founded in 2010 and headquartered in Lorton, Virginia, Chenega Military, Intelligence, and Operation Support (MIOS) Strategic Business Unit is a shared services division of Chenega Corporation. Chenega MIOS provides standard business services to its wholly-owned companies of Chenega Corporation, and assists in the management of contracts with a net value of over $600 million dollars.
Springfield, VA