Fay Servicing, LLCHighlight
Summary
About the Role
About You
- Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required.
- 5+ years' experience in Investor Reporting or Investor Accounting with advanced knowledge of agency reporting requirements (Fannie Mae, Freddie Mac, Ginnie Mae) and complex securities.
- Prior experience in the mortgage servicing industry, including knowledge of servicing processing rules and guidelines.
- Demonstrable ability to analyze and respond to complex transactional data and reconciliation.
- Direct experience or familiarity with a test of expected cash custodial reconciliation.
- Proficiency in servicing platforms (e.g., Black Knight MSP and LoanSphere) and billing/remittance systems.
- Solid skills and experience in MS Word, Excel, PowerPoint, and Outlook.
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise. As a diversified mortgage servicer, we provide end-to-end servicing solutions, from escrow and payment processing to specialized support for homeowners facing financial difficulties. Our borrower-centric approach ensures that individuals receive the guidance they need, while our investor-focused services empower clients to optimize their portfolios. By combining industry expertise, cutting-edge technology, and a proactive approach to compliance and quality assurance, we help both borrowers and clients navigate the complexities of mortgage servicing with confidence. To Our Borrowers: We understand that managing a mortgage can sometimes feel overwhelming, and we’re here to support you at every stage of your homeownership journey. Our dedicated team is committed to providing personalized assistance, whether you need help with payments, escrow accounts, or exploring options during financial hardship. We offer multiple self-service tools through our website, mobile app, and interactive phone system, allowing you to manage your mortgage conveniently. Most importantly, our customer support team focuses on building relationships and resolving concerns efficiently, ensuring you receive the best possible experience. To Our Clients: Fay Servicing is more than just a mortgage servicer - we are a strategic partner invested in your success. Our relationship-driven approach fosters collaboration, allowing originators and investors to maximize the value of their portfolios. We provide transparency through our Client Portal, real-time performance reporting, and proactive compliance measures. With a commitment to quality assurance and operational excellence, we deliver solutions that help you mitigate risk, reduce costs, & enhance investment returns in a dynamic market. NMLS ID 88244 www.nmlsconsumeraccess.org