IT Associate
$110k/y-$120k/y
2 days ago
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OnsiteFull-timeEntry
Summary
TWG Group Holdings, LLC is seeking an IT Associate to join their team in Santa Monica, CA. The role involves providing IT support, managing endpoint security, and assisting with audio/visual systems.
About the Role
As an IT Associate, you will serve as the first point of contact for IT-related questions and technical support, providing Level 1/2 assistance for macOS systems. Your responsibilities will include supporting onboarding and offboarding processes, troubleshooting productivity tools, monitoring endpoint security alerts, and assisting with audio/visual support for meetings. You will also track IT inventory and participate in process improvements across the IT function.
About You
Required:
- 3+ years of experience in an IT support, helpdesk, or junior sysadmin role.
- Familiarity with Outlook, Zoom, MDM tools, and common SaaS platforms.
- Working knowledge of Mac and/or Windows environments.
- Comfort with basic networking concepts (WiFi, VPNs, firewalls, etc.).
- Strong troubleshooting skills and a proactive, customer-service mindset.
- Willingness to roll up your sleeves and learn on the job.
Preferred:
- Experience with identity and access management tools (e.g., Okta, JumpCloud).
- Scripting knowledge (e.g., Bash, PowerShell, or Python).
- Exposure to endpoint management or asset tracking tools.
Benefits
- Base pay of $110k–$120k with a bonus as part of the compensation package.
- Full range of medical, financial, and/or other benefits.
TWG Global
TWG Global is a unique holding company, strategically investing in and operating businesses across Investment Management, Securities, AI & Technology, Finance & Corporate Lending, Merchant Banking & Private Investments, and Sports, Media & Entertainment. With a diversified portfolio and a proven track record of success, we deliver transformative value through innovation, operational excellence, and disruptive thinking. We empower our portfolio companies to achieve exceptional growth and redefine their industries.
Santa Monica, CA