IT Desktop Support
Industrial Electric Mfg. (IEM)16 days ago
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OnsiteFull-timeMid
Summary
Industrial Electric Mfg. (IEM) is seeking an IT Desktop Support Specialist to join their IT team in Atlanta, GA. The role involves providing Level 1 and Level 2 technical support to internal users, ensuring efficient resolution of hardware, software, and network issues.
About the Role
As an IT Desktop Support Specialist, you will be responsible for troubleshooting PC-related problems, assisting with network connectivity, and providing deskside support for laptops, printers, scanners, and other peripherals. You will respond to service desk tickets in accordance with established SLAs, prioritize user satisfaction, and document issues and resolutions in the ticketing system.
About You
Required:
- 3+ years of experience in desktop or IT support, with hands-on exposure to Level 1 and Level 2 troubleshooting.
- Proficiency in supporting Windows-based PCs, including hardware diagnostic and software troubleshooting.
- Experience with application support for internal business users, including installation, configuration, and issue resolution.
- Basic networking knowledge, including IP configuration, connectivity troubleshooting, and familiarity with LAN/WAN environments.
- Strong deskside support skills, with the ability to troubleshoot and maintain laptops, printers, scanners, and other peripherals.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and experience documenting technical issues and resolutions.
- Ability to meet SLA requirements, including rapid response to high-priority tickets (e.g., VP-level within 15 minutes).
- Excellent communication and customer service skills, with a user-first mindset and a calm, professional demeanor under pressure.
Preferred:
- Familiarity with Jira or ServiceNow ticketing system.
Benefits
- Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success.
Industrial Electric Mfg. (IEM)
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of electrical distribution equipment and integrated power systems in the U.S. For over half a century, IEM has delivered customer-specific solutions to meet the ever changing power requirements of growth industries in North America. At IEM, tradition and technology still drive innovation. An experienced engineering staff and one of the most flexible design and manufacturing systems in the industry set IEM apart from standard product manufacturers.
Atlanta, GA