IT Desktop Support Engineer
Sky Systemsa year ago
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OnsiteFull-time3+ yearsMid
Summary
Sky Systems is seeking an IT Desktop Support Engineer to join their team in Houston, TX. The role involves providing comprehensive field support for IT infrastructure, including troubleshooting hardware, software, and OS issues.
About the Role
As an EUC IT Desktop Support Technician, you will be responsible for assisting users with initial laptop issues, configuring and dispatching laptops, and providing support for IT infrastructure. The role requires working onsite for 10 days, providing support during normal business hours.
About You
Required:
- Minimum 3 years of hands-on experience in IT infrastructure field support.
- Proficient in desktop/laptop/printer/peripherals troubleshooting and break/fix support.
- Solid understanding of Windows OS (administration), and basic knowledge of MAC/Linux OS.
- Experience in desktop application installation and technical troubleshooting.
- Strong grasp of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Familiar with LAN/WAN concepts and smart hands support activities.
- Ability to lift/move computer equipment up to 50 lbs.
- Capable of supporting and replacing peripheral/networking hardware including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless access points, switches, firewalls, racks, cabinets, and patch panels.
- Skilled in network cabling troubleshooting and resolution.
- Experience in repeat call analysis and developing preventive solutions.
- Exposure to problem management processes.
- Working knowledge of ITSM/ticketing tools (e.g., ServiceNow, Remedy).
Preferred:
- Associate degree in Electronics.
- CompTIA A+ certification.
- OEM certifications (Dell, Toshiba, Lenovo, etc.).
Sky Systems is a full service glazing company, specializing in design, installation, and repair of glass enclosures.
We offer a full line of glass products including glass rails, shower enclosures, custom door and window installation. We are dedicated to providing the most energy efficient products, with a variety of options. Introducing natural light with energy efficiency is the trademark of Sky Systems. We strive to find the most economical method while maintaining quality and integrity to complete your project.
Houston, TX