Okay, I've searched for IT Field Services Manager roles in Pittsburgh, PA, requiring a minimum of 10 years of experience, emphasizing IT project management and vendor management, and in a hybrid work environment. I have found 76 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Manager IT Field Services at Kennametal is fundamentally tasked with delivering high-quality IT support across enterprise locations and field operations. This role is critical as it bridges the gap between corporate IT strategy and on-the-ground execution, ensuring that all technical services align with company standards and enhance overall productivity. Key responsibilities encompass leading a team of IT field service technicians, managing project deliverables, overseeing technical support processes, and implementing best practices for service delivery. The candidate will navigate typical challenges such as balancing resource availability with service demands, resolving complex technical issues under potentially high-pressure situations, and ensuring team alignment with organizational objectives. Success in this role is not solely about meeting KPIs related to service resolution but involves fostering a team culture that prioritizes customer satisfaction and continuous improvement. Ultimately, the candidate is expected to translate strategic IT directives into impactful field service outcomes that contribute to Kennametal's overarching goals.

Company Analysis:

Kennametal positions itself as an industrial technology leader within a diverse environment, catering to sectors such as aerospace and defense, energy, and general engineering. With a history of over 80 years, the company is not only established but also remains dynamic within a competitive landscape. This environment suggests that the role of Manager IT Field Services carries significant influence, aimed at enhancing operational efficiency through effective IT solutions. The company culture appears to value innovation and accountability, which could impact the Manager's approach to leading teams and driving project success. Organizationally, this role likely interacts with various departments, suggesting a collaborative structure where visibility and influence are important for successful execution of IT projects. As Kennametal continues to serve a broad customer base, the Manager will need to align IT services with evolving business needs, thereby contributing strategically to the company's objectives.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you had to manage a significant IT service delivery project. What were the challenges, and how did you ensure successful completion?
• Can you provide an example of how you led your team through a period of change or transition in IT services?
• Tell me about a time you faced a complex technical issue in the field. How did you approach troubleshooting, and what were the results?
• What strategies do you employ to maintain team morale and performance in high-pressure environments, especially during IT crises?
• How would you assess the effectiveness of an IT field service strategy? What metrics would you focus on?
• Describe your experience with vendor management. How do you ensure they meet service level agreements and align with company standards?
• What steps would you take to oversee the implementation of a major hardware upgrade in a field location?
• How would you approach the onboarding and training of new IT field service technicians to ensure they are aligned with company objectives?
• Imagine you are faced with a significant downtime incident at multiple field locations. How would you prioritize and allocate resources to address the issues?
• Given the dynamic nature of the IT field, how do you stay updated on industry trends and ensure your services are competitive?
• Why are you interested in working for Kennametal, and how do you see yourself contributing to our mission and values?
• What aspects of Kennametal’s culture resonate most with you and why?
• How do you envision the role of IT support evolving in the next few years within the manufacturing industry?