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Summary
About the Role
About You
- Diploma/Bachelors in IT, Computer Science, Electronics, or related field.
- 3+ years of experience in field support or end-user computing environments.
- Hands-on expertise in Windows/Mac environments, ITSM tools (ServiceNow), and hardware troubleshooting.
- Familiarity with regulatory compliance frameworks (e.g., GxP) is a plus.
- Good understanding of enterprise networking, AV systems, and server room safety procedures.
- Strong communication and customer handling skills.
- Ability to prioritize VIP and high-impact requests.
- Experience in vendor coordination and IT infrastructure proximity support.
- Self-driven with a continuous improvement mindset.
EIL Global Pty Ltd. is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services (End User Computing, Applications, Storage and Virtualization). EIL Global Pty. Ltd. has offices in Australia, India, United Kingdom, United States of America and Singapore. At EIL Global, the whole spectrum of delivery and service lines include: Designing, Implementing and Managing Integrated Networking Solutions Proactive Network Monitoring and Management NOC (Network Operations Center) & SOC (Security Operations Center) Services Network Engineering Services in Unified Communications, Collaboration technologies