IT Field Support Technician
ICBD HoldingsHighlight
Summary
About the Role
About You
- Bachelor's degree in Information Technology or Computer Science
- Certification in ITIL Foundation, A+, Network+, and/or Microsoft Certified Professional
- 4+ years in IT support
- Mac and iOS experience
- Flexibility to work rotating evenings and weekends
- Willingness to submit to drug and background screenings
- Knowledge of basic computer hardware, including Dell, Microsoft, Lenovo systems
- Experience with desktop and server operating systems, including Windows OS, Mac OS, iOS, and Android
- Extensive application support experience with Office365, Azure, Microsoft Office, Adobe Creative Cloud, Mimecast, Active Directory, TeamViewer, Virtualization, Multi Factor Authentication tools, Jira, Service Now
- Working knowledge of a range of diagnostic utilities
- Familiarity with the fundamental principles of ITIL
Benefits
- 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Medical, dental, vision, long-term disability, and life insurance
- Generous 401(k) with up to 6% employer match
ICBD Holdings is the parent company to a seemingly disparate set of companies. Addiction treatment centers, medical billing professionals, mental health resources and more are all part of what we like to call the ICBD family of companies. And all share the common goal of helping people. ICBD Holdings also provides marketing, information technology, human resources and accounting solutions to its family of companies and select clients. Our goal is to empower people-centered businesses by providing them with innovative and creative options for services at an expert level that would not otherwise be attainable without years of growth. The ICBD family of companies includes, but is not limited to: GateHouse Treatment — leaders in the addiction recovery field. Exact Billing Solutions — premier medical billing service providers. ABA Centers of America— comprehensive autism care through ABA therapy.