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Job Analysis:
The IT Hardware Asset Management - Analyst 1 role at Nordstrom is fundamentally about ensuring seamless delivery, maintenance, and optimization of IT hardware assets to support the business’s operational needs. This position requires a blend of technical knowledge around desktops, laptops, mobile devices, retail selling devices, and peripherals coupled with strong analytical and process-driven abilities. The analyst is expected to act as a problem-solver who proactively manages device inventory, processes requests for new or replacement hardware, and supports cross-site coordination, requiring excellent communication skills and organizational discipline. The position demands adaptability and attention to detail, as the candidate will have to balance speed of delivery with accuracy, and align hardware solutions with broader company strategy and customer service excellence. Qualifications such as experience with ServiceNow and the Microsoft Office suite further imply a need for comfort with IT Service Management tools and data-driven decision-making. Success in this role looks like optimized asset utilization, minimal device downtime, and positive end-user experiences, all while contributing to continuous process improvements within a retail technology environment.
Company Analysis:
Nordstrom is a well-established retail leader recognized for its customer-centric approach and commitment to employee growth and empowerment. The company culture champions resilience, personal achievement, and leadership through dedication and service. In this context, an IT Hardware Asset Analyst is not just a back-office technician but a frontline enabler who ensures that employees and retail operations have the technology they need to succeed. Nordstrom’s emphasis on loyalty, competitive spirit, and customer commitment suggests a dynamic, fast-paced environment where collaborative skills and a solutions-oriented mindset will be highly valued. Given Nordstrom’s industry prominence and growth focus, this role supports critical infrastructure that drives both operational efficiency and customer satisfaction. The candidate can expect to work within a team-oriented structure with visibility into larger business objectives, gaining exposure to various departments and technologies as the company evolves its retail technology landscape.