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Summary
About the Role
About You
- Minimum 3 years mortgage industry experience, directly supporting mortgage users, systems, or workflows.
- Minimum 2 years IT help desk experience (Level 1-2), including AD, Windows OS, networking basics, and Microsoft 365.
- At least 3 years supporting Encompass LOS or other mortgage systems.
- Ability to troubleshoot, research, and resolve both technical and LOS issues with urgency and professionalism.
- Strong customer service, communication, documentation, and organizational skills.
- Experience supporting Encompass administration, configurations, or automation.
- Experience with OKTA SSO/MFA, Fortinet, Proofpoint, or CrowdStrike.
- Familiarity with LOS integrations and mortgage workflow optimization.
- Ticketing system experience (FreshDesk or similar).
- Former mortgage processors, loan partners, or similar roles with high technical aptitude are strongly encouraged.
Success Mortgage Partners, Inc. was founded in May, 2002, by Vincent N. Lee and Owen V. Lee, Esq. The purpose of founding SMP was to create a company applying the various lessons that each had learned in their respective real estate careers. The two owners wanted to seriously grow the mortgage company. To accomplish this task SMP began discussions with and later agreed to terms with Kevin Broughton. At that time Kevin was running a RE/MAX master franchise area from the corporate side. Kevin had engaged in the sale and/or renewal of over 60 RE/MAX franchise agreements. More importantly, Kevin had played a hand in the recruitment of over 200 Realtors from someplace else into the RE/MAX system. For this achievement, Kevin’s region had won North American Region of the Year in 2003. Kevin brought a tremendous amount of energy and a renewed focus on people and relationships. www.nmlsconsumeraccess.org Texas Recovery Disclosure link: www.successmortgagepartners.com/texas-recovery-fund-disclosure Licensed by the Department of Financial Protection and Innovation (DFPI) Mortgage Lender and Mortgage Broker MC130562 Corp Address: 1200 S. Sheldon Rd, Suite 150, Plymouth, MI 48170