Okay, I've searched for IT Help Desk Specialist roles in Troy, Michigan, requiring 2+ years of experience, full-time opportunities, and knowledge in Active Directory and networking concepts. I have found 47 positions for you.

Sure. Here's the analysis:

Job Analysis:

The primary purpose of the IT Help Desk Specialist role at Peter Basso Associates is to ensure that the engineering staff receives exceptional support for their IT needs, thereby enabling them to focus on delivering high-performance engineering solutions. This includes both technical support and educational guidance on using hardware and software, which is vital in a dynamic engineering environment that relies heavily on technology. Responsibilities will involve hardware assignment and maintenance, troubleshooting, and possibly engaging in network and server administration. A successful candidate will need strong interpersonal skills to communicate effectively with non-technical staff, as well as technical acumen to solve complex issues independently. The challenges faced may include managing a wide range of technical issues within a highly available system and adapting to evolving technology in the firm. Success in this role within the first 6-12 months will be evident through improved response times for help desk inquiries, the creation of clear documentation for internal processes, and effective end-user training sessions that enhance overall staff productivity.

Company Analysis:

Peter Basso Associates operates within the competitive field of mechanical and electrical engineering consulting, positioning itself as a trusted partner primarily in the educational and healthcare sectors. Being a 100% employee-owned company reflects a deeply embedded culture of accountability and quality, likely boosting employee morale and commitment. The firm’s focus on sustainable and technically challenging projects indicates that innovation and continuous improvement are cornerstones of its operational ethos. This culture will be influential for someone in the IT Help Desk Specialist role, as they will need to integrate seamlessly into a team of seasoned professionals, fostering relationships that support the firm's high standards. The role itself appears to be both supportive and pivotal, potentially leading to enhanced visibility with upper management as they interact with various teams. Aligning with the company's mission will require a focus on sustainability and efficiency in IT processes, ensuring that technological support directly contributes to the operational success of projects across different market segments.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex technical issue. What steps did you take?
• Can you provide an example of how you have educated users on new software or hardware?
• Describe a situation where you had to handle a difficult user complaint regarding IT support. How did you resolve it?
• How do you approach documentation of internal processes? Can you share an example?
• What steps would you take to resolve a user issue related to software that is malfunctioning?
• How familiar are you with using Active Directory for managing user accounts? Can you explain how you would assist with it?
• Imagine you are faced with a situation where multiple users report that their devices are slow. How would you begin to address this problem?
• Suppose you need to implement a new software solution with minimal disruption. How would you ensure a smooth transition?
• Why are you interested in working at Peter Basso Associates specifically?
• How do you see your role in supporting the engineering teams within the context of the company’s mission?
• What do you find most appealing about being in an employee-owned company like Peter Basso Associates?
• Can you describe a time when you had to learn a new technology on your own? What resources did you use?
• How would you keep track of user requests and their resolution statuses efficiently?
• What questions do you have about the team you will be working with?