Okay, I've searched for IT Help Desk roles in Brea, CA that are full-time positions, requiring experience in desktop support and troubleshooting, and knowledge of Cisco/Avaya phone systems. I have found 32 positions for you.

Sure. Here's the analysis:

Job Analysis:

The IT Help Desk/Online Support role at Envista Holdings Corporation primarily focuses on providing first-level support across the organization. Key responsibilities include managing incoming user requests via multiple channels, performing initial troubleshooting, and efficiently logging and escalating issues within a help desk tracking system. This position necessitates a nuanced understanding of desktop configurations, network troubleshooting, and coordination with various vendors. Ideal candidates will need to not only demonstrate technical proficiency but also embody a strong sense of urgency and effective communication skills to maintain operational efficiency and minimize downtime. Success in this role means quickly diagnosing and addressing user issues, providing timely updates, and maintaining a customer-centric approach in all interactions. The challenges often lie in rapid problem-solving and managing multiple tasks simultaneously, given the diverse technical issues that can arise in a dynamic work environment. The role is pivotal as it supports the broader information technology framework, ensuring that internal systems and software applications work seamlessly to enhance productivity across the company.

Company Analysis:

Lensa operates in the competitive realm of career technology, establishing itself as a leader in leveraging machine learning to facilitate job placement. The company's mission to take the search out of job searching positions it as a disruptive force in talent acquisition, focusing on optimizing the experience for both candidates and organizations. From a cultural standpoint, Lensa likely values innovation, collaboration, and a customer-first mindset, given their commitment to enhancing the job search process. The IT Help Desk role fits within a collaborative team environment where effective communication and customer service are paramount, supporting a distributed team across North America. This role is strategically aligned with Lensa's goals of promoting operational efficiency while supporting internal users directly, which is vital for sustaining daily operations and enabling the company’s broader mission. The expectations for this position involve ensuring the technology systems are maintained optimally to support Lensa's ambitious growth as a leading career platform in the market.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a complex technical issue quickly. What steps did you take and what was the outcome?
• Describe a situation where you had to explain a technical problem to a non-technical user. How did you ensure they understood?
• Can you share an experience when you had multiple issues to manage at the same time? How did you prioritize your tasks?
• How do you approach troubleshooting IT issues that you are unfamiliar with? What processes do you follow?
• What steps would you take if a user’s email was not accessible remotely, and they needed immediate access to an important file?
• If you encounter a software failure in an application like Microsoft Dynamics, how would you analyze and address the issue?
• Imagine you are faced with a situation where a critical business function is disrupted by an IT issue. How would you handle the communication and resolution process?
• What strategies would you employ to ensure customer satisfaction when resolving support tickets?
• Why are you interested in working at Lensa specifically, and how does your background align with our mission?
• How do you believe your personal values fit with the culture of innovation at Lensa?
• What do you envision as your biggest challenge in the first few months in this role, and how would you prepare to meet it?
• What do you consider to be the most important attributes of an IT help desk professional in a fast-paced environment?
• Can you provide insight into how you would track the progress of troubleshooting a user's issue and keep them informed?
• What questions do you have for us regarding the culture or future projects at Lensa?