IT Helpdesk Technician
14 days ago
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OnsiteFull-timeEntry
Summary
Parkhill is seeking an IT Helpdesk Technician to provide first-level technical support to end-users in Lubbock, TX. The role involves assisting with hardware, software, and network issues.
About the Role
As an IT Helpdesk Technician, you will respond to support requests via phone, email, or ticketing system, assist with software installations and updates, troubleshoot hardware and networking issues, document incidents, and support remote users. You will also educate users on IT policies, configure devices for new employees, and escalate unresolved issues to senior technicians.
About You
Required:
- High school diploma or equivalent (Associate's or Bachelor's in IT preferred).
- 0-2 years of IT support or customer service experience.
- Basic knowledge of Windows OS, Office 365, and common desktop applications.
- Familiarity with basic network concepts (IP, DNS, DHCP).
- Strong communication and interpersonal skills.
- Ability to troubleshoot and think critically under pressure.
Preferred:
- CompTIA A+, ITIL, or other relevant certifications.
- Experience with help desk ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk).
- Knowledge of Active Directory and basic user administration.
Benefits
- Hybrid/flexible work schedules and generous PTO.
- Specialized training and continuing education opportunities.
- Up to 80% of medical premiums covered, FSA for dependent care, HSA contributions, and employer 401k contribution.
- Mental health care, wellness programs, and charitable giving match.
Parkhill
We are a full-service design firm of extraordinary planners, designers, architects, and engineers. Our vision is to enhance lives and inspire people in the communities we build by prioritizing human experiences in every decision. Together, we develop collaborative relationships with clients that produce inventive, relevant solutions to complex challenges. By considering all aspects of a well-functioning community in our design, we create built environments that promote flourishing lives. And that’s something worth pursuing together.
Lubbock, TX