Search for IT Operations Associate positions in Indianapolis, full-time, requiring a 1-2 years experience in IT operations with a focus on networking technologies, and availability for 1st shift.

Okay, I've found IT Operations Associate positions in Indianapolis that are full-time, require 1-2 years of experience in IT operations with an emphasis on networking technologies, and are suitable for 1st shift. I found 32 positions for you to consider.

IT Operations Associate

Indianapolis, IN

Full Time

1 to 2 years

1st Shift

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The IT Operations Associate role at JD Finish Line is fundamentally about ensuring the operational continuity of the company’s IT environment, which plays a critical role in supporting store operations and customer interactions. The main purpose is to provide Tier I monitoring and basic support for various IT systems, ranging from network hardware to application performance. The responsibilities emphasize proactive monitoring, troubleshooting, and communication, indicating that a candidate must not only have technical skills but also be capable of exhibiting the company's core values in their daily tasks. For example, 'Customer' relates to how the systems they oversee directly impact the shopping experience, while 'Community' suggests a collaborative approach to handling issues that may arise. Challenges may include managing unexpected outages and coordinating with vendors effectively under pressure, so adaptability is key, and success will be measured by how well they maintain system reliability while contributing to the supportive atmosphere of the IT team. Overall, this role requires technical proficiency balanced with excellent communication skills to facilitate collaboration across departments while upholding company values.

Company Analysis:

JD Finish Line operates in the competitive retail sector, specifically as a premium retailer of athletic footwear and apparel. Its market position, as part of a large organization that emphasizes diversity and inclusion, suggests a commitment to not just business success but also a strong workplace culture. This culture appears to prioritize employee development and work-life balance, evident through extensive employee benefits like paid time off and a focus on career progression. The atmosphere seems fast-paced and dynamic, likely requiring employees to juggle multiple responsibilities with agility. The IT Operations Associate fits within this larger context as a key player in facilitating operational excellence and ensuring that IT systems run seamlessly—this is crucial for sustaining the company’s growth and maintaining customer satisfaction. Given the company's commitment to community, the role may also involve contributing to team morale and supporting fellow employees as they navigate technical issues, which aligns with the company’s values of 'People' and 'Winning'. Thus, the strategic alignment between this role and the company's goals is evident in their mutual focus on seamless operations and collaborative problem-solving.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot an IT issue under a tight deadline.
Can you provide an example of how you ensured customer satisfaction in a previous IT role?
Describe a situation where you had to communicate complex technical information to someone without a technical background.
How do you prioritize multiple IT issues when they arise simultaneously?
How would you monitor and respond to alerts from network hardware?
Explain your experience with troubleshooting network-related problems.
What specific tools or methodologies do you have experience with for monitoring server health?
How would you approach performing a routine backup of critical systems?
Imagine you receive a notification of a network outage affecting multiple locations. What steps would you take to investigate and resolve the issue?
Why are you interested in working at JD Finish Line specifically?
How do you feel your previous experiences align with our mission and values?
What questions do you have regarding the support environment and tools used by the IT Operations team?
Can you share your thoughts on the importance of diversity and inclusion in the workplace?

Job Details

Overview Company

IT Operations Associate

JD Finish Line

5 days ago

Highlight

OnsiteFull-time1-2 yearsEntry

Summary

JD Finish Line is seeking an IT Operations Associate to join their team in Indianapolis, IN. The role involves providing Tier I operational monitoring and basic support for the Finish Line Enterprise IT environment.

About the Role

As an IT Operations Associate, you will provide 24X7 monitoring and basic support for IT systems, including network circuits, hardware, servers, applications, and scheduled jobs. You will act as the main point of contact for monitoring, maintenance, and network infrastructure initiatives, monitor system health, alert against outages, perform basic testing and troubleshooting, and work with telecommunication vendors. You will also be responsible for updating documentation related to incidents and procedures.

About You

Required:

Associates Degree or equivalent work experience with an emphasis on networking technologies.
1 to 2 years of experience in an IT Operations or Help Desk environment, preferably with MPLS Wide Area Network (WAN) experience.
Ability to read and understand documents such as operating instructions and procedural manuals.
Ability to write routine reports and business correspondence.
Basic to intermediate knowledge and abilities with Microsoft Word, Excel, and Outlook.

JD Finish Line

We are JD Finish Line, a premium retailer providing the latest and most exclusive athletic sneakers, apparel and accessories since 1976. Headquartered in Indianapolis, Indiana with a satellite office in Boulder, Colorado, we have more than 1,000 JD Sports and Finish Line locations within malls, inside Macy’s shops, and as stand alone stores. JD Finish Line’s core values of Customer, People, Winning, Community and Financial Responsibility are exhibited in everything we do. We are committed to inclusion and diversity across our organization and work to include individuals from all walks of life, ensuring everyone belongs and can bring their authentic selves to the JD Finish Line family. We employ more than 14,000 store associates who are experts in style and passionate about sneaker culture.

At JD Finish Line, our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger.

At JD Finish Line, full-time employees are eligible for perks including medical, dental, vision and life insurance benefits, our wellness/fitness incentive program, 401k matching program and a 30% employee discount. As firm believers in a great work-life balance, salaried employees are offered unlimited Paid Time Off. Hourly employees start by earning a competitive 120 hours of PTO per year. We also grant parents paid maternity/paternity leave. We focus on promoting from within, and have great developmental programs in all functions of the business so that all employees view their position not just as a job, but a life-long career at JD Finish Line, THE PLACE TO GROW. Make sure to check us out at: www.finishline.com, www.jdsports.com and www.macys.com/finishline.

Indianapolis, IN