IT Service Delivery Manager
Computacentera day ago
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OnsiteFull-timeMid
Summary
Computacenter is seeking an IT Service Delivery Manager to join their team in the Atlanta Metropolitan Area. The role involves leading and managing service and change delivery for accounts, ensuring service excellence and customer satisfaction.
About the Role
As an IT Service Delivery Manager, you will be accountable for leading a team to deliver services that meet customer expectations and financial targets. You will manage performance, drive improvements in delivery processes, and identify risks in service delivery. Additionally, you will support change management, business strategy, contract management, and financial management while maintaining strong relationships with stakeholders.
About You
Required:
- Legally eligible to work in the United States
- Bachelor's degree in Business, Information Technology or related field, or equivalent experience
- Experienced practitioner in IT Service Management
- Trained in ITIL, possibly to Expert status
- Good knowledge and experience of SAP, MS Office and MS Teams
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Excellent written and verbal communication skills
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
Preferred:
- Understanding of how IT services fit in a customer's business
- Experience in building trust and assertiveness
- Resilience in stressful situations
- Business and financial acumen with strong analytical skills
- Understanding of product supply chains
- Commercially astute
Benefits
- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans for health and financial security
Computacenter
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. Computacenter plc is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 250. Computacenter employs over 20,000 people worldwide.
Atlanta Metropolitan Area