IT Service Desk Representative Intern
City of College StationHighlight
Summary
About the Role
About You
- High School Diploma or GED equivalent; and current enrollment as an undergraduate student in the field of Computer Science, MIS, BCIS or related field.
- Texas Driver’s License
- Ability to attend work regularly and learn new technical skills quickly and efficiently.
- Knowledge of advanced computer hardware including desktops, laptops, portable computing devices, network printers, scanners, and tablets.
- Knowledge of operating systems, including Microsoft Windows 7 and higher.
- Supportable knowledge of the Microsoft Office Suite, Adobe Reader, and Internet Explorer Web Browser.
- Strong written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly, business-friendly and technical language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Ability to perform essential duties in an environment that entails sitting for extended periods of time, operating keyboards and other computer components, and lifting and transporting moderately heavy objects such as computers and peripherals.
- ITIL Foundations Certification.
- Experience in a Service Desk environment.
- Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes.
- Experience with operating systems, including Microsoft Windows 7 and higher, iOS and Android.
College Station, Texas, is home to more than 130,000 people from all walks of life. Our city is a combination of pure Texas and cultures from around the world, with Texas A&M University as our anchor. Here are just a few reasons why you should be here: Fastest Growing Cities Everyone Wants To Move To - Simplemost (2021) No. 20, Fastest-Growing Cities in U.S. - WalletHub (2020) No. 1, Best-Performing Small Cities in Texas - Milken Institute (2021) No. 21, Best-Performing Small Cities in America - Milken Institute (2021) No. 5, Texas Cities Best Positioned for Economic Advancement - LendEDU (2019) The 12 Texas cities everyone is the country is moving to - Business Insider (2020) No. 6, Least-Tenured Homeowners in U.S. - Inman (2020) No. 3, Best Small Cities in Texas - BestCities.org (2021) No. 12, Best Public Schools in America - Niche (2021) No. 25, Best Cities in America to Raise a Family - Stacker (2021) No. 24, Nations Top 25 Places to Live - Niche (2021) No. 21, Best Cities to Raise a Family - Niche (2021) No. 6, Best Small College Towns in America - WalletHub (2020) No. 15, Cities with the Best Public Schools in America - Niche (2020) No. 4, Best Cities in Texas to Live - Livability (2020) No. 25, Best Cities in America to Raise a Family - Niche (2020) No. 26, Best Cities to Live in America - Niche (2020) Best Place in Texas to Live on a Fixed Income -- GoBankingRates (2019) No. 1, Best Places in Texas to Retire -- CNBC (2018) Top 100 Safest U.S. Cities to Retire -- Securitychoice.com (2018)