IT Service Management (ITSM) and ServiceNow Delivery Specialist
$105k/y-$189k/y
ICW Groupa day ago
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OnsiteFull-timeSenior
Summary
ICW Group is seeking an IT Service Management (ITSM) and ServiceNow Delivery Specialist to join their team in San Diego, CA. The role focuses on driving excellence in ITSM processes and solutions, ensuring seamless service delivery and continuous improvement across the organization.
About the Role
As an ITSM and ServiceNow Delivery Specialist, you will design, enhance, and maintain ServiceNow modules, collaborate with stakeholders to gather requirements, and lead system integrations. You will ensure compliance with ITIL best practices, provide training on ServiceNow functionalities, and identify automation opportunities to improve service quality.
About You
Required:
- Bachelor’s degree in computer science, management information systems, engineering, or related field.
- Minimum 7-8 years of experience in ITSM, ServiceNow, and IT operations roles.
- Experience designing and successfully implementing a ServiceNow Request Management and Employee Center.
- Experience successfully implementing a ServiceNow-Workday integration and other enterprise system integrations.
- Expertise in Request Management, Service Catalog, CMDB, Event Management, SLA Management, Known Error.
- Experience in requirement gathering, workflow design, and process optimization.
- Excellent analytical, problem-solving, and communication skills.
Preferred:
- Experience with Agile methodologies, Scrum, Kanban, and project management practices.
- Strong understanding of data governance and compliance requirements.
- Understanding of automation.
Benefits
- Competitive benefits package including medical, dental, and vision plans.
- 401K retirement plans with company match.
- Bonus potential for all positions.
- Paid Time Off.
- Paid holidays throughout the calendar year.
- Support for continued learning.
ICW Group
ICW Group Insurance Companies is a top-tier, national, multi-line property and casualty insurance carrier, providing comprehensive coverage to safeguard our customers’ world. Our offerings include Workers’ Compensation, Catastrophe, and Assumed Reinsurance coverages, backed by award-winning services and a premier network of independent agents and brokers. We’re dedicated to helping policyholders protect their most valued assets. ICW Group is headquartered in San Diego and has offices throughout the United States. Learn more about our company at www.icwgroup.com/. You can also connect with us at: X: @ICWGroup YouTube: www.youtube.com/ICWGroup Facebook: www.facebook.com/ICWGroup
San Diego, CA