IT Service Management Engineer
5 days ago
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OnsiteFull-timeMid
Summary
Point72 is seeking an IT Service Management Engineer to join their Technology Team in Stamford, CT. The role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance IT service delivery.
About the Role
As an IT Service Management Engineer, you will support the transition from Jira Service Management to ServiceNow, design and implement custom applications, configure ServiceNow modules, develop integrations, identify automation opportunities, provide technical support, and maintain documentation. You will collaborate with IT teams and stakeholders to align solutions with organizational goals.
About You
Required:
- Bachelor's degree in a technology related field or a minimum of 5 years of relevant recent experience.
- Proven experience as a ServiceNow developer/engineer with a strong track record of successful ServiceNow implementations.
- Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP web services.
- Experience with DevOps tools and engineering frameworks such as CI/CD Pipelines.
- Familiarity with ITSM processes and frameworks such as ITIL.
- ServiceNow Certified Application Developer or ServiceNow Certified System Administrator.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Hands-on experience with enterprise change, configuration, and asset management system tools.
- Solid understanding of IT infrastructure components.
Preferred:
- Experience with automation within ITSM processes using ServiceNow capabilities.
- Commitment to the highest ethical standards.
Benefits
- Fully-paid health care benefits.
- Generous parental and family leave policies.
- Mental and physical wellness programs.
- Volunteer opportunities.
- Non-profit matching gift program.
- Support for employee-led affinity groups.
- Tuition assistance.
- A 401(k) savings program with an employer match.
Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth.
Stamford, CT