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Summary
About the Role
About You
- 1-2 years of IT or Helpdesk experience in a tech environment.
- Tech-savvy with a good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve technical issues.
- Excellent communication skills.
- Experience with Windows 10/MacOS troubleshooting and desktop support, Active Directory, Office 365, and network/VPN issues.
- Proficiency in Spanish and/or Portuguese.
- Basic security knowledge (GPO, RBAC).
- Experience with Azure AD, Conditional Access, and Intune/Jamf.
- Experience with Exchange Online and SharePoint Online.
- PowerShell scripting.
- Familiarity with GCP and AWS.
- Outstanding organizational and time-management skills.
- Customer-oriented and cool-tempered.
Benefits
- Competitive salary range of $65k–$80k based on experience and qualifications.
- Opportunity for career growth in a vibrant, fast-growing startup environment.
- Inclusive workplace culture that celebrates diversity.
Optimove, the leader in Positionless Marketing, frees marketing teams from the limitations of fixed roles, giving every marketer the power to execute any marketing task instantly and independently. Its Positionless Marketing Platform provides three transformative powers: Data Power lets anyone immediately discover customer insights for precise targeting and hyper-personalization — without waiting for engineers. Creative Power lets anyone instantly create channel-ready assets like copy and visuals — without waiting for creatives. And Optimization Power lets anyone run campaigns that optimize themselves through automated journeys and testing — without waiting for analysts. By liberating marketing teams from dependencies, they are more motivated, get more done, and are able to deliver the most personalized campaigns at scale. For more information, go to Optimove.com