I'm looking for IT Specialist roles in Springfield, MO. I have over 2 years of help desk experience, a Bachelor's in Information Technology, and I'm skilled in Windows OS and Microsoft 365. I'm also interested in positions that offer some benefits like medical insurance.

Okay, I've searched for IT Specialist roles in Springfield, MO that require over 2 years of help desk experience, a Bachelor's in Information Technology, skills in Windows OS and Microsoft 365, and that offer medical insurance benefits. I found 12 suitable positions for you.

IT Specialist

Springfield, MO

2 years + Experience

Bachelor

Windows OS

Microsoft 365

Medical Insurance

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The IT Specialist role at The Arc of the Ozarks is fundamentally about providing technical support and fostering effective use of technology within the organization to help improve the lives of individuals with disabilities. This position requires a hands-on approach to troubleshooting a range of technical issues, from hardware malfunctions to software inquiries, and necessitates an understanding of networking, operating systems, and business applications. As part of the IT team, the specialist will address help desk tickets, escalating complex issues, and ensure seamless operation of IT systems. Success in this role hinges on strong problem-solving skills and the ability to communicate effectively with both technical and non-technical users, ensuring that the tools at their disposal enhance rather than hinder support efforts for the individuals they serve. Candidates can expect to confront challenges related to user training and varying technical proficiency levels among staff, and must be adept at conveying intricate technical concepts in accessible language. Performance expectations likely involve responding to a volume of support queries efficiently while maintaining a high satisfaction rate among users and possibly preparing for challenges as technology evolves within the non-profit sector.

Company Analysis:

The Arc of the Ozarks operates within the non-profit sector, specifically aimed at supporting individuals with disabilities to lead enriched and autonomous lives. The organization was founded to meet unmet needs in this community, emphasizing a mission-driven approach that values community integration and individual empowerment. Working here means being part of an environment that prioritizes collaboration and innovation, suggesting a culture that is both compassionate and focused on practical solutions. Roles like the IT Specialist are pivotal as they directly impact operational effectiveness, which in turn supports the organization's broader mission. This individual will likely collaborate with a variety of teams, enhancing tech functionality and user capabilities, positioning them as a key player within a supportive organizational ecosystem. This role is not merely technical; it is integrally aligned with The Arc's goal of advocacy, meaning that successful employees will not only act as technologists but also as champions for accessibility and quality service within the organization.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex IT issue. What was the problem, and how did you resolve it?
Can you provide an example of how you've explained a technical concept to someone without a technical background?
Describe a situation where you had to manage multiple IT requests simultaneously. How did you prioritize and what was the outcome?
How do you keep yourself updated on the latest IT trends and technologies relevant to your role?
Can you walk me through your process for diagnosing a hardware issue in a Windows operating system?
What experience do you have with help desk ticketing systems, and how do you ensure issues are escalated properly?
Imagine a user is unable to access their email, and they are quite frustrated. How would you approach this situation?
Suppose our organization is adopting new software that you are not familiar with. How would you plan to support users with this transition?
Why are you interested in working at The Arc of the Ozarks specifically?
How do you believe your values align with the mission of The Arc of the Ozarks?
What interests you most about the role of IT Specialist in a non-profit environment?
What kind of support or training do you believe is essential for a team member in this IT role?
How would you handle a situation where a team member disagrees with your technical assessment of an issue?
Are there additional resources or tools you believe would enhance the IT support provided here? What are they?

Job Details

Overview Company

IT Specialist

$26.44/h

The Arc of the Ozarks

14 hours ago

Highlight

OnsiteFull-time2+ yearsMid

Summary

The Arc of the Ozarks is seeking an IT Specialist to join their team in Springfield, MO. The role involves providing hands-on technical support and training to users across the organization.

About the Role

As an IT Specialist, you will manage incoming support requests, troubleshoot and resolve hardware, software, and network issues, and provide training and documentation. You will also handle support tickets, escalate complex issues, and ensure systems are functional and secure. Occasional travel within Missouri and physical tasks such as moving office equipment are required.

About You

Required:

Associate’s or Bachelor’s degree in IT or related field (or equivalent experience).
2+ years in IT support or help desk roles.
Strong troubleshooting skills with solid knowledge of Windows OS, Microsoft 365, and core networking/server fundamentals.
Proficient with help desk ticketing systems, remote support tools, and common business applications.
Excellent communication skills with the ability to explain technical concepts to non-technical users.

Preferred:

IT certifications preferred (e.g., CompTIA, Microsoft).

Benefits

Competitive salary starting at $26.44 hourly.
Eligibility for Medical, Vision, Dental, and Life Insurance after a 0-day waiting period.
Employer-Paid Life Insurance and AD&D coverage.
Option to enroll in a 403(b)-retirement plan immediately with employer match up to 4% after a year of service.
Sick and vacation accrual as well as 7-paid holidays a year and a paid day off to celebrate your birthday.
Discounts on your phone bill if you use Verizon or AT&T.
Discounted Fitness Center membership if you are Full-Time.
Use of a fleet vehicle or paid mileage for using your vehicle.
Opportunities for advancement.
Monthly Cell Phone Reimbursement Stipend.
Employee Assistance Program.
Wellness Program.
Annual Wage Increase Potential.

The Arc of the Ozarks

The Arc of the Ozarks was formed and incorporated as a not-for-profit organization. Our mission is to support individuals with disabilities in directing their own lives as a valued members of the community.

In 1959, a small group of parents recognized the need for services for children with developmental disabilities. A support network was established for these children and their families, resulting in the 1963-64 establishment of The Arc.

Today, The Arc serves individuals with a variety of disabilities. Services include residential, education, training, day habilitation, therapeutic recreation, advocacy, autism services, employment, psychological counseling - generally helping these individuals live, learn and work in our community.

The Arc is affiliated with the Arc of the U.S. and our programs are accredited by CARF.

Springfield, MO