IT Support Analyst
$70k/y-$88k/y
2 days ago
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RemoteFull-timeMid
Summary
Paul Hastings is seeking an IT Support Analyst to join their team in Boston, MA. The role involves providing comprehensive technology support to attorneys, legal professionals, and staff across the firm.
About the Role
As an IT Support Analyst, you will act as the first point of contact for all IT-related issues, delivering both remote and in-person assistance. Your responsibilities will include troubleshooting technical issues, supporting legal applications, and ensuring seamless operations in a fast-paced law firm environment. You will provide high-touch support to attorneys and staff, maintain IT assets, and document all work in the firm's ticketing system.
About You
Required:
- 3-5 years of IT support experience in a law firm environment.
- Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies.
Preferred:
- Familiarity with legal applications such as iManage and Intapp.
- Flexibility to work extended hours or weekends as business needs require.
Benefits
- Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability.
- Flexible Spending Account and Health Savings Account.
- 10 Paid Holidays per year and a generous PTO Program.
- Family Support including Paid Parental Leave and Fertility Benefits.
- Wellbeing programs including Employee Assistance Program and Mental Health Events.
- Professional Development Programs.
- Transportation and Commuter Benefits.
Paul Hastings
With widely recognized elite teams in finance, mergers & acquisitions, private equity, restructuring and special situations, litigation, employment and real estate, Paul Hastings is a premier law firm providing superior intellectual capital and execution globally to the world’s leading investment banks, asset managers and corporations.
Boston, MA