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Summary
About the Role
About You
- AS degree or equivalent work experience
- 2+ years working experience in desktop support
- Strong organization and time management skills with a customer service mindset
- General IT hardware support (laptop, mobile device, printer, copier, projector, video conference)
- Proficiency with Windows OS, Mac OS, Microsoft Office 365, and mobile devices
- Networking fundamentals (LAN, WAN, WLAN)
- Virtualization fundamentals (VMware, Hyper-V)
- Customer-service oriented with problem-solving attitude
- Excellent written and verbal communication skills
- Strong analytic and problem-solving abilities
- High level of self-motivation and willingness to take responsibility
- Effective interpersonal and relationship-building skills
- Demonstrated professionalism, responsibility, and dependability
- Ability to work well in a team-oriented, collaborative environment
- Ability to complete individual tasks independently
- Ability to prioritize tasks
- Excellent presentation skills
- CompTIA A+, Network+, Security+, or Microsoft MTA certifications
- Experience with Microsoft Azure (Servers and/or Services)
- Experience with storage platforms and hardware such as Dell EMC
- Experience with telephony platforms such as Cisco UC
At Infranet Technologies Group, we empower our clients by working with them side by side to create a solid IT infrastructure personalized to their specific needs. By coupling our highly-experienced talent with cutting-edge solutions, we are here to help your business to survive the ever-changing technological landscape.
Headquartered in Wilmington, NC, Infranet was founded in 1998 as a network consulting company. Since then, we have expanded to Rocky Mount, NC, Raleigh, NC and Richmond, VA. Despite operating in these four locations, Infranet is a geographically boundless company.
We understand that an open line of communication is paramount to providing adequate solutions to your needs. At Infranet, we take pride in relationships with our clients, and our ability to provide them with IT support that increases productivity through collaboration, security, and data center solutions.