IT Support Analyst
$30/h-$35/h
a day ago
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OnsiteContractorEntry
Summary
TEKsystems is seeking an IT Support Analyst to join their team in Richmond, VA. The role involves providing remote technical support across multiple divisions, primarily focused on laptops and mobile devices.
About the Role
As an IT Support Analyst, you will be responsible for delivering exceptional customer-centric service, managing escalations, and developing best practices to optimize team effectiveness. You will collaborate with team leads, assist with reports, and contribute to operational readiness while ensuring high satisfaction through clear communication and timely issue resolution.
About You
Required:
- High School Diploma, GED, or equivalent certification.
- At least 1 year of Technical Operations experience.
- At least 1 year of experience with IT systems and infrastructure.
- At least 1 year of experience with desktop platforms and operating systems.
- At least 1 year of experience with incident management and reporting tools.
Preferred:
- Bachelor’s Degree in Business, Information Systems, or Computer Science.
- 2+ years of experience with defining, implementing, and leveraging process management functions.
- ITIL Certification.
- 1+ year experience with ServiceNow.
- 2+ years of experience providing support for Windows 11, Mac OS X, iOS, and Android platforms.
- 2+ years of experience with the Google Suite and Chrome.
Benefits
- Medical, dental & vision coverage.
- Critical Illness, Accident, and Hospital insurance.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
- Voluntary Life & AD&D insurance for the employee and dependents.
- Short and long-term disability insurance.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
TEKsystems
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
Richmond, VA