Search for IT Support Associate roles in Newark, NJ, requiring 1+ years of Windows and Mac support experience, with a current CompTIA A+ certification, in a full-time position.

Okay, I've searched for IT Support Associate roles in Newark, NJ requiring 1+ years of Windows and Mac support experience along with a CompTIA A+ certification for full-time positions. I have found 56 positions for you.

IT Support Associate

Newark, NJ

1 year + Experience

Windows

Mac

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The primary role of the IT Support Associate II at Audible revolves around ensuring that the technology infrastructure runs smoothly for the organization. This role encompasses both technical and logistical responsibilities—handling equipment management, performing repair and maintenance tasks, and assisting in the onboarding and offboarding processes of employees through desk setups and equipment distribution. Success in this role means being proactive in recognizing IT issues and addressing them efficiently while fostering a customer-oriented attitude, given that the IT Support team is the first point of contact for technical assistance. Candidates will likely face challenges such as managing a varied hardware environment (Windows, Mac, and Linux systems) and responding to a diverse array of employee inquiries. Therefore, adaptability and strong problem-solving skills will be critical for achieving performance targets, including timeliness in resolving hardware issues, maintaining accurate inventory management, and contributing positively to team projects. Given the dynamic nature of Audible’s operations, a focus on continuous learning and staying updated on IT trends is also implied for long-term success.

Company Analysis:

Audible stands at the intersection of technology and creativity, being a leader in the audio content space while operating under Amazon's vast infrastructure. Its role in developing innovative audio experiences underscores the company’s commitment to storytelling and customer engagement. This focus suggests a need for the IT Support Associate to not only possess technical acumen but also to align with Audible’s entrepreneurial culture and its mission of enriching lives. The environment appears to be collaborative and fast-paced, drawing on diverse backgrounds which indicates a strong emphasis on teamwork and inclusivity. The IT Support role fits into a larger framework within Audible’s Technology organization, where its influence directly impacts operational efficiency and employee productivity. As such, this role is not merely about troubleshooting; it's about enabling a seamless technological experience that supports Audible's overarching goals of creative output and community engagement. A candidate's passion for technology—as well as their ability to contribute to a culture of creativity—will be essential for thriving in this atmosphere where innovation is celebrated.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a time when you had to deal with a particularly challenging technical issue. What was the situation and what steps did you take to resolve it?
Can you share an experience where you had to manage competing priorities while providing IT support? How did you ensure quality service?
Think back to a time when you provided support to someone who was frustrated with a technical issue. How did you handle that interaction?
What strategies do you typically employ to stay updated with the latest technology trends and best practices in IT support?
How do you prioritize tasks when faced with multiple requests from different team members needing help with their IT devices?
What’s your process for ensuring all equipment is accurately accounted for in an inventory management system?
Could you walk us through your procedure for performing OS imaging for new deployments?
How would you approach a situation where an employee claims their device isn't working, but initial diagnostics cannot confirm an issue?
Imagine that you receive a high volume of IT requests during a company-wide onboarding event. How would you manage this workload effectively?
Considering Audible's focus on creativity and community impact, how would you ensure that your role in IT support aligns with these values?
Why do you want to work for Audible, and how do you think their mission aligns with your career goals?
What attracted you to the IT Support Associate position at Audible, and how do you see it enhancing the employee experience?
How do you feel your skills and experience prepare you to contribute to Audible's commitment to storytelling and creativity?
What questions do you have about the team's culture or the systems you would be supporting?
Are there any specific areas within the IT field that you are particularly passionate about, and how would you like to explore those at Audible?

Job Details

Overview Company

IT Support Associate II

Lensa

2 days ago

Highlight

OnsiteFull-time1+ yearEntry

Summary

Amazon is seeking an IT Support Associate II to join their team in Newark, NJ. The role involves managing IT hardware, providing technical support, and assisting with computer setups.

About the Role

As an IT Support Associate, you will be responsible for inventory and asset management, performing basic technical support triage, OS imaging, and participating in facility-related project work. You will also provide hardware cleaning, refurbishment, and manage IT asset distribution and logistics.

About You

Required:

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
Current CompTIA A+ certification.
1+ years of experience with IT asset management.

Preferred:

Experience in a dynamic environment with a high degree of customer service.
Ability to lift 30 lbs and handle physical work related to IT assets and material goods.

Lensa

What if we could take the search out of job search? This is the question Lensa has been answering since launching in San Francisco, California in August 2016. Using machine learning, we instantly provide companies with candidates and match professionals with positions that fit their skills, goals, personalities, and needs. How does it work? Lensa applies complex algorithms that identify the skills needed to succeed on a given job. Candidates can play computer games that assess their work style, thus gaining insight into their strengths while unlocking career opportunities. The result: job search that puts people first while reducing the time and cost of talent acquisition.

Lensa passed 10 million job seeker registrations in 2019, making the com- pany one of the premier career platforms.

With teams in multiple U.S. locations and a 60-strong crew of developers and data scientists at its R & D headquarters in Europe, Lensa is working every day to share its transformative career technology with the world.

Newark, NJ