Search for IT Support Engineer positions in Carrollton, TX, requiring 5-8 years of experience, with strong knowledge in Microsoft 365 and Active Directory, offering a salary range of $80,000 to $90,000.

Okay, I've searched for IT Support Engineer positions in Carrollton, TX, requiring 5-8 years of experience, with strong knowledge in Microsoft 365 and Active Directory, and offering a salary range between $80,000 and$ 90,000. I have found 67 positions for you.

IT Support Engineer

Carrollton, TX

5-8 years

Microsoft 365

Active Directory

$80000

$90000-

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The IT Support Engineer role at Connection is fundamentally focused on providing robust technical support and ensuring the smooth operation of IT systems and services for end users. The primary responsibilities encompass troubleshooting hardware and software issues, managing user accounts, and supporting Microsoft 365 applications—all critical to maintaining an optimized IT environment. This position demands both independent problem-solving skills and collaborative efforts, especially when addressing complex issues that may involve multiple teams. Candidates will likely face challenges such as varying degrees of user technical proficiency and the necessity to quickly adapt to new tools and technologies in a rapidly changing IT landscape. Success in this role would be measured by the ability to resolve user issues efficiently, contribute to the knowledge base effectively, and enhance overall user satisfaction, thereby ensuring seamless IT support across the organization.

Company Analysis:

Connection, as a Global IT Solutions Provider, operates within a competitive and dynamic marketplace, emphasizing innovation, efficiency, and customer-centricity. The company's standing as a trusted provider is reinforced by its long history, strong values around teamwork and integrity, and a focus on excellence in service delivery. Given that the IT Support Engineer will work closely with a wide array of technologies and functions, this role is pivotal within the organizational structure and has the potential to influence company-wide IT performance. The environment is likely fast-paced, aligning with the company’s commitment to delivering cutting-edge solutions, which demands adaptability and proactive problem-solving skills from the individual in this role. Candidates must resonate with the culture of mutual respect and accountability while leveraging their skills to reinforce the company’s reputation for trustworthiness and service excellence.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions:
1. Tell me about a time when you had to troubleshoot a complex technical issue for a user. What steps did you take, and what was the outcome?
1. Describe an experience where you had to work as part of a team to complete a project or resolve a problem. What was your role, and how did you contribute to the team's success?
1. Give an example of a situation where you had to provide support to someone with limited technical knowledge. How did you ensure they understood and were satisfied with the solution?
1. Can you discuss a time when you received critical feedback? How did you respond to the feedback?
Technical/Role-Specific Questions:
1. How do you manage user accounts in Active Directory? Can you walk me through the account provisioning process you typically follow?
1. What steps would you take to troubleshoot a networking issue that a user is experiencing?
1. Describe your experience with mobile device management (MDM) tools. How do you utilize these for device security and support?
1. How would you approach supporting specialized applications like Autodesk or Bluebeam in a user environment?
Situational Questions:
1. Imagine you are faced with a user who is frustrated with their computer's performance. How would you handle the interaction, and what steps would you take to diagnose and resolve the issue?
1. If you were tasked with deploying new end-user hardware, what steps would you take to ensure a smooth handover to the users?
Company Fit/Motivation Questions:
1. Why are you interested in working at Connection specifically, and how do you think you can contribute to its mission?
1. How do your personal values align with Connection's values of respect, teamwork, and integrity?
Questions for the Candidate to Ask the Interviewer:
1. Can you describe the team dynamics within the IT support department?
1. What opportunities for professional development and growth does Connection offer its employees?
1. How does Connection measure success for the IT Support Engineer role in the first six months?

Job Details

Overview Company

IT Support Engineer

$80k/y-$90k/y

Connection

3 days ago

Highlight

OnsiteFull-time5+ yearsMid

Summary

Connection is seeking an IT Support Engineer to join their team in Carrollton, TX. This role involves providing technical support and managing IT infrastructure in a dynamic environment.

About the Role

As an IT Support Engineer, you will provide technical support for desktops, laptops, mobile devices, and end-user applications. You will manage account tasks via Active Directory, support Microsoft 365 applications, troubleshoot networking issues, and utilize MDM tools like Jamf. The role includes on-site and remote support, deployment and maintenance of hardware and software, and occasional travel to remote offices.

About You

Required:

5–8 years of experience in IT support or end-user computing.
Strong knowledge of Active Directory, networking fundamentals, Microsoft 365, desktop imaging, and mobile platforms.
Experience with MDM platforms such as Jamf.
Excellent troubleshooting skills and customer service mindset.
Familiarity with industry-specific software like Autodesk or Bluebeam.

Preferred:

Associate degree or technical certification in IT or equivalent experience.
Experience with Group Policy management, Exchange 2016/Online, Microsoft Intune/SCCM.
Hands-on data center experience with power and cabling.

Connection

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.

Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to organizations of every size and industry. We serve business, enterprise, and government markets—with tailored offerings for a variety of industry verticals, including healthcare, education, retail, manufacturing, finance, and more.

Our staff of highly trained Account Managers, solution architects, and technical specialists deliver the end-to-end technology solutions and services today’s organizations and users need to function at their best. From digital workplace solutions to modern IT infrastructure and multicloud to supply chain and lifecycle, we have it covered—offering trusted guidance, cutting-edge technology, and instant access to efficient, worldwide procurement through our proprietary platforms and network of 500 suppliers in 174 countries.

Our Values Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect.

Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers.

Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation.

Integrity: We are honest and direct in all of our dealings. Honor above all else!

Connection has been recognized with several accolades that reflect our commitment to those shared values, including: • Twice named one of the “Most Trustworthy Companies in America” by Newsweek. • Named “America’s Best-in-State Employers” three times by Forbes. • Recognized in the “Top 100 Technology Companies” by Businessweek.

Carrollton, TX