Okay, I've searched for Level 1 IT Support Engineer roles in Fort Worth, TX, that are full-time, require approximately 1 year of experience, and involve skills like Active Directory user management, O365 setup, and TCP/IP networking. I have found 57 positions for you.

Sure. Here's the analysis:

Job Analysis:

This Level 1 IT Support Engineer role is fundamentally about being the first line of defense for end-users experiencing technical difficulties, serving as both a troubleshooter and a facilitator for smooth IT operations. The position demands strong technical capabilities in desktop support, hardware and software installation, and network basics such as TCP/IP, alongside proficiency with Active Directory and Office 365 user management. Beyond technical skills, the role requires excellent interpersonal communication and customer service skills to translate complex IT issues into user-friendly resolutions. The candidate will often juggle multiple support requests in a fast-paced environment, requiring prioritization and composure under pressure. Physical readiness, including the ability to transport equipment and visit client sites across the DFW area, also underscores the hands-on nature of the job. Success in this role means more than just resolving tickets; it involves building trust with clients through clear documentation, professional conduct, and continuous learning to stay abreast of evolving technologies. Performance will likely be measured by speed and quality of support, user satisfaction, and proactive problem identification, setting the foundation for career growth within the company’s IT support or broader technical teams.

Company Analysis:

Custom Information Services (CIS) is a well-established, regional IT Managed Services Provider and ERP consultancy with over three decades of experience serving diverse industries in the Dallas-Fort Worth metroplex. Their positioning as a proactive, growth-focused partner who aligns IT solutions with business strategies reflects a company culture that values not only technical expertise but also communication and strategic thinking. This creates an environment where IT support roles are more than just technical fixes—they are integral to enabling business growth and operational continuity. CIS’s clientele includes high-level executives, indicating the importance of professionalism and the ability to communicate effectively across different levels of an organization. As a company with a reputation for adaptability and forward-thinking IT solutions, there is an implicit expectation that employees will be eager learners who contribute to continuous improvement. The role fits within a collaborative, service-oriented team likely reporting to senior technical leadership but with significant client exposure, offering visibility and opportunities for career advancement. For candidates, thriving here means embracing both technical skill-building and the consultative mindset required to bridge technology and business needs.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage multiple urgent IT support requests simultaneously. How did you prioritize and ensure all issues were resolved satisfactorily?
• Behavioral: Describe an instance where you helped a non-technical user understand and solve a technical issue. How did you approach communication?
• Behavioral: Can you share a situation where you identified a recurring technical problem and took initiative to suggest or implement a long-term solution?
• Behavioral: Give an example of how you maintained professionalism and effective communication during a stressful support call.
• Technical: How do you approach managing Active Directory user accounts for a mid-sized company, and what best practices do you follow?
• Technical: Walk me through your process for troubleshooting common TCP/IP network issues when assisting an end-user.
• Technical: What steps do you take to set up a new user in Office 365, including common pitfalls to avoid?
• Technical: Describe your experience with Windows registry troubleshooting and how you ensure safe modifications.
• Situational: Imagine a client calls in complaining that their printer suddenly stopped working on their network. How would you diagnose and resolve the issue remotely or onsite?
• Situational: You’re tasked with deploying a batch of new laptops at a client site, but the network configuration is different than expected causing delays. How do you handle this situation?
• Situational: What would you do if a senior staff member continually bypasses IT protocols, causing security risks?
• Company Fit: What interests you about working at Custom Information Services specifically, and how do you see yourself contributing to our mission of aligning IT with business growth?
• Company Fit: CIS values clear communication between IT and executive leadership. How do your communication skills support this approach?
• Company Fit: How do your career goals align with the upward mobility potential offered by this role and CIS’s commitment to employee growth?
• Questions for Interviewer: Can you describe the typical career path for someone starting as a Level 1 IT Support Engineer at CIS?
• Questions for Interviewer: How does CIS support ongoing technical training and certification development for its IT staff?
• Questions for Interviewer: What are the biggest challenges your IT support team currently faces with clients, and how could this role help address them?