Great! I've searched for Information Technology Support roles in Ames, Iowa, full-time positions, for candidates with at least 2 years of experience in IT support, familiar with Windows, macOS, and iOS. I've also filtered for companies that provide medical insurance benefits. I've found 45 suitable positions for you.

Sure. Here's the analysis:

Job Analysis:

The Information Technology Support II role at Iowa State University's College of Liberal Arts and Sciences is fundamentally centered on delivering dedicated technical support to a diverse user base, which includes faculty, staff, and students. Candidates in this position will not only be responsible for troubleshooting hardware and software issues across multiple operating systems but must also manage and document support requests, indicating the need for meticulous organizational skills. The critical responsibilities suggest that the ideal candidate will act as a liaison between users and senior IT staff, requiring them to possess a blend of technical acumen and interpersonal skills. Success in this role will likely involve fostering collaborative relationships, efficiently resolving technical issues, and enhancing user satisfaction, thereby directly contributing to academic and research productivity within the college. In terms of challenges, candidates may encounter a variety of complex technical problems that necessitate both creative problem-solving and the ability to communicate effectively with users who may not be technologically savvy, further emphasizing the expected blend of hard and soft skills.

Company Analysis:

Iowa State University is characterized as a student-centered public research institution, inherently shaping the environment in which the Information Technology Support II role operates. The university's commitment to supporting its students and faculty positions the IT department as a critical enabler of academic success and administrative efficiency. This aligns with a culture that values collaboration, innovation, and service-oriented approaches within its IT support team. The embedding of IT staff within college units indicates a flat organizational structure that encourages close interaction among departments, enhancing service quality and responsiveness. For a candidate in this role, adapting to a fast-paced environment while promoting a culture of support will be essential. Additionally, the university's emphasis on work-life balance and employee wellbeing, evidenced by its extensive benefits package, suggests that it values employee satisfaction, which can directly impact morale and productivity for the IT team. The role is strategically positioned to contribute to the college's broader mission of academic excellence and research support, highlighting its importance in achieving institutional objectives.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you successfully resolved a technical issue for a colleague or client. What steps did you take?
• Describe a situation where you had to manage multiple support requests simultaneously. How did you prioritize and handle them?
• Can you provide an example of how you have worked collaboratively with a team to solve a complex problem?
• How do you remain current with emerging technologies that could impact your IT support role?
• What tools and strategies do you use for troubleshooting Windows and macOS operating systems?
• Explain your experience with ticketing systems for managing IT support requests. Which platforms have you used?
• How would you approach installing and configuring a new device for an end-user who has little technical knowledge?
• If a user is unable to access essential software and is stressed about missing a deadline, how would you handle their support request?
• Imagine you are faced with a situation where two departments have conflicting IT requirements due to a software installation. How would you mediate between them?
• Why do you want to work at Iowa State University specifically, and how do you align with its mission?
• What do you think makes an IT support team successful in a higher education setting?
• How do you see your role contributing to the overall success of the College of Liberal Arts and Sciences at Iowa State University?
• What aspects of our benefits package are most important to you and why?
• What steps would you take in your first month to ensure you are effectively supporting the departments assigned to you?