Okay, I've searched for Level 1 IT Support positions in Leawood, KS that require strong customer service skills and knowledge of Office 365 and Active Directory. These positions are full-time with a pay range of $17.00 to$20.00 per hour. I found 47 suitable openings for you.

Sure. Here's the analysis:

Job Analysis:

The IT Support role at Panasonic Connect is primarily focused on providing entry-level technical assistance to users across various platforms, which is crucial for maintaining operational efficiency within the organization. This position serves as the frontline for troubleshooting basic IT issues, such as software malfunctions and hardware glitches. The key responsibilities reflect a balance of technical skills and strong customer service abilities, indicating that this role not only requires resolving issues but also effective communication with users to understand their problems thoroughly. A successful candidate will need to exhibit patience, a logical and organized approach to problem-solving, and the capacity to escalate complex issues appropriately. The role's requirements, such as familiarity with Office 365, Active Directory, and telephony systems, suggest that the IT support specialist will engage with a variety of technologies typical in a B2B corporate environment. Success in this role can be measured through user satisfaction, speedy resolution times, and effective documentation of processes, all of which are vital as the company values close collaboration with clients and partners to meet their technological needs.

Company Analysis:

Panasonic Connect operates within the B2B sector, providing integrated solutions that support the connected enterprise across diverse industries like education, manufacturing, and food services. Being part of a company that caters to such varied sectors implies an exciting and dynamic environment where innovation is likely prioritized. The culture appears to emphasize customer engagement and listening closely to stakeholders, which may influence how roles like IT Support are approached—candidates might be expected not only to resolve technical issues but also to understand the broader context of client needs. Organizationally, the IT Support role is likely a vital contributor to the team that ensures seamless technology operations, providing the position substantial visibility and interaction across departments. As Panasonic Connect continues to expand its technological solutions, this role could be pivotal in bolstering customer satisfaction and operational efficiency, aligning with the company's core mission to deliver tailored technology solutions and adapt to customer requirements effectively.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex IT issue under pressure. What steps did you take?
• Can you describe an experience where you had to explain a technical problem to a non-technical user?
• How do you prioritize tasks when faced with multiple IT support requests at once?
• What strategies do you use to keep your technical knowledge up to date, especially with emerging technologies?
• How would you handle a situation where you cannot resolve a technical issue quickly for a user?
• Can you explain the basic differences between TCP/IP, DNS, and FTP? How have you applied these protocols in past experiences?
• In this role, you may need to reset passwords and assist with Active Directory. How would you go about this while ensuring security compliance?
• Imagine a user is frustrated due to a recurring software glitch that you have not been able to fix. How would you address their concerns while continuing to seek a solution?
• Why are you interested in working at Panasonic Connect specifically and how do you see this role contributing to your career goals?
• What do you believe are the key attributes for success in an IT support role within a B2B company like Panasonic Connect?
• What do you think is the importance of documenting processes and issues in IT support?
• What inquiries do you have about the team you will work with in this position?
• How does Panasonic's emphasis on meeting customer needs resonate with your own professional values regarding customer service?