IT Support Manager
Continental Finance Companya month ago
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HybridFull-timeMid
Summary
Continental Finance Company is seeking an IT Support Manager to join their team in Wilmington, DE. The role involves supporting the Information Technology team by coordinating technical and information systems within the company.
About the Role
As an IT Support Manager, you will be responsible for hiring, onboarding, training, and mentoring IT Support Specialists. You will ensure adherence to SLAs, KPIs, and service standards while promoting high-touch support for end users. Your daily tasks will include managing service desk activities, maintaining documentation, driving adoption of changes in accordance with the ITIL Framework, and developing project strategies. You will also manage support tickets and facilitate meetings with clients to align with company culture and goals.
About You
Required:
- High school diploma or GED required; Bachelor's degree preferred.
- Minimum of 3 years of experience managing an IT support department.
- Familiarity with endpoint management, identity and access management, and security incident coordination.
- 1+ years of experience in Incident management (ITIL Framework) and creation of technical documents.
- Experience developing and enforcing SOPs, workflows, and service desk best practices.
Preferred:
- Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft.
- Familiarity with Cloud Technology (AWS, Azure, Google Cloud).
- Experience supporting Windows, macOS, SaaS applications, and enterprise systems.
- Prior experience managing an IT Service Desk or technical support team in a mid-to-large organization.
- Knowledge of Active Directory user accounts and basic Microsoft applications.
Benefits
- Competitive compensation and benefits in a fast-paced business casual environment.
- Hybrid work schedule with three core days in the office and two remote workdays.
Continental Finance Company
Continental Finance is one of America's leading marketers and servicers of credit cards.
Wilmington, DE