Okay, I've searched for IT Support positions in Owatonna, MN, specifically for contract roles that emphasize customer service skills and proficiency in Microsoft Office Suite, with an hourly salary range of $16 to$20. I have found 25 positions for you.

Sure. Here's the analysis:

Job Analysis:

The IT Support role at On-Demand Group (ODG) is fundamentally aimed at providing essential technical assistance to the IS PC Tech team, ensuring smooth operations of both hardware and software systems within the organization. This includes the installation, setup, and maintenance of various computer systems, which is critical for supporting ODG's emphasis on high-quality IT consulting services. Key responsibilities will likely involve supporting business partners with technical issues, requiring not only technical acumen but also strong customer service skills, as the role demands effective communication and an ability to troubleshoot various IT problems efficiently. The candidate will need to demonstrate a willingness to learn quickly, especially since training will be provided, making adaptability and eagerness to grow essential traits for success. Success in this role might be marked by the smooth execution of IT tasks, positive feedback from colleagues, and a smooth transition to potentially more complex responsibilities as the candidate becomes more integrated into the team and the company’s objectives.

Company Analysis:

On-Demand Group (ODG) occupies a specialized niche in the IT consulting industry, recognized for delivering senior-level IT resources across various applications. It operates in a diverse and dynamic marketplace, reflecting a commitment to inclusivity as evidenced by its certifications as a woman-owned business and its alignment with diversity initiatives. In this context, the IT Support role serves not just as a means to assist technical functions but also to contribute to the overall mission of nurturing a diverse workspace. The company culture likely values customer service and collaboration, as indicated by the emphasis on mentorship and working closely with other team members. Adapting to ODG's cultural dynamics of teamwork, open communication, and a service-oriented mindset will be paramount for success. This position is likely designed to bolster the support structure within the IS department, providing an essential function that facilitates operational efficiency. Moreover, the possibility of transitioning from a temporary to a full-time role indicates ODG's potential for growth and stability, therefore positioning the IT Support role as a strategic entry point into a longer-term career path in a reputable firm.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you had to troubleshoot a technical issue. What steps did you take and what was the outcome?
• Can you tell me about a particularly challenging customer interaction you had in a previous role? How did you resolve it?
• Have you ever had to learn a new software or system on the job? How did you approach that learning process?
• What strategies do you use to prioritize tasks when faced with multiple technical requests at once?
• How would you approach the installation of new hardware in an office environment?
• What steps would you take to ensure software is properly configured on a new computer?
• Can you explain how you would maintain confidentiality regarding sensitive business information?
• Imagine you are called to assist a colleague with a computer that won’t start. What would be your first actions?
• Why are you interested in working at On-Demand Group, and how do you see this role aligning with your career goals?
• How do you feel about working in a team-oriented environment versus independently on tasks?
• What motivates you to provide excellent customer service in IT Support roles?
• In this role, you'll likely face a range of issues daily. What techniques do you use to manage stress in a fast-paced work environment?
• If you were presented with a new software system that you had never used before, how would you approach getting up to speed with it?
• What questions do you have about ODG's work culture and values?
• What growth opportunities are you looking for in your next role, and how do you envision achieving them at ODG?