IT Support Services I-Quick Fix – Courser – Jobs in Tampa, FL | OpenJobs AI

Job Details

Overview Company

IT Support Services I-Quick Fix

Courser

2 days ago

Highlight

OnsiteFull-timeEntry

Summary

Courser is seeking an IT Support Services I-Quick Fix professional to join their team in Tampa, FL. The role involves delivering outstanding technical assistance to employees and clients by diagnosing, troubleshooting, and resolving IT-related issues.

About the Role

As an IT Support Services I-Quick Fix, you will be responsible for resolving support tickets, providing desktop support, and assisting with network and cloud services. You will engage with customers, determine ticket urgency, and document processes while maintaining compliance with company policies.

About You

Required:

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
1+ years of experience in IT support, technical support, or a related role.
Proficiency with operating systems (e.g., Windows, macOS, Linux) and standard software applications.
Strong understanding of networking concepts, including TCP/IP, DNS, and VPN.
Experience with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk, JIRA).
Excellent troubleshooting skills with the ability to resolve technical issues efficiently.
Strong communication skills, both written and verbal, with a customer-service focus.
Ability to work independently and in a team, manage time effectively, and prioritize tasks.

Preferred:

Experience with ConnectWise.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.
Experience with cloud platforms like AWS, Azure, or Google Workspace.
Knowledge of ITIL practices and IT service management.

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance.
401k match.
Unlimited vacation time after completing one full year of employment.
Paid sick time.
10 Holidays including your Birthday and a Floating Holiday.
Healthy Lifestyle reimbursement.
Amazon Prime reimbursement.
40 Hours for Volunteer Time.
Paid parental leave.
Reimbursement for ongoing education and certifications.
Learning and development programs.

Courser

We’re Courser. A partnership platform that helps technology service companies identify and take the next step in growth. With a knowing nose to read the terrain. With the sturdy legs to traverse it. With extra grind and grit and grey matter to lend for the long haul. Courser bonds with business owners to fund and fuel that full tilt toward what’s next. Full on gallop. Courser is a family of superior IT service providers. If you are thinking about joining a larger MSP group, we may be the right home for you, for your employees, and your customers. We follow a proven process to create value for every team member. Courser Portfolio: DART, Infinity, Inc., Integrated Axis, KME Systems, Inc., LNS Solutions, Metro CSG, Palmetto Technology Group (PTG), Rader Solutions, Sundog IT, Trace Advisors, NetEffect, KeyMethods, Providence Consulting, Cygnus Systems, & Dorset Connects

Tampa, FL