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Summary
About the Role
About You
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 3-5 years of experience in IT support or system administration, preferably in a corporate environment.
- Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.
- Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
- Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk).
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Experience with ConnectWise.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).
- Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of IT security practices and data protection regulations.
Benefits
- Competitive benefits package, including medical, dental, vision, and life insurance.
- 401k match.
- Unlimited vacation time after completing one full year of employment.
- Paid sick time.
- 10 Holidays including your Birthday and a Floating Holiday.
- Healthy Lifestyle reimbursement.
- Amazon Prime reimbursement.
- 40 Hours for Volunteer Time.
- Paid parental leave.
- Reimbursement for ongoing education and certifications.
- Learning and development programs.
We’re Courser. A partnership platform that helps technology service companies identify and take the next step in growth. With a knowing nose to read the terrain. With the sturdy legs to traverse it. With extra grind and grit and grey matter to lend for the long haul. Courser bonds with business owners to fund and fuel that full tilt toward what’s next. Full on gallop. Courser is a family of superior IT service providers. If you are thinking about joining a larger MSP group, we may be the right home for you, for your employees, and your customers. We follow a proven process to create value for every team member. Courser Portfolio: DART, Infinity, Inc., Integrated Axis, KME Systems, Inc., LNS Solutions, Metro CSG, Palmetto Technology Group (PTG), Rader Solutions, Sundog IT, Trace Advisors, NetEffect, KeyMethods, Providence Consulting, Cygnus Systems, & Dorset Connects