Search for IT Support Specialist roles in Atlanta, specifically within the restaurant industry, requiring a bachelor's degree, offering full-time positions, and needing strong communication skills.

Okay, I've searched for IT Support Specialist roles in Atlanta within the restaurant industry, requiring a bachelor's degree, for full-time positions, and emphasizing strong communication skills. I have found 57 positions for you.

IT Support Specialist

Atlanta, GA

restaurant

Bachelor

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The IT Support Specialist role at Chicken Salad Chick is fundamentally about enhancing the operational efficiency of the IT systems that support both corporate and franchisee locations. This position is crucial as it serves as the bridge between technical systems and the end users—restaurant managers, franchisees, and corporate staff. Key responsibilities include troubleshooting tech support tickets, providing training at new restaurant openings, and identifying inefficiencies in IT usage. The emphasis on interpersonal communication implies that candidates must not only be technically adept but also possess strong soft skills to understand and resolve user pain points effectively. Success in this role involves proactive problem-solving, where the specialist must not only react to issues as they arise but also foresee potential problems and navigate organizational dynamics to facilitate seamless IT operations. With a blend of technical support and project involvement, the candidate will need to demonstrate substantial resourcefulness and adaptability in a fast-paced environment, working both independently and collaboratively with varied stakeholders.

Company Analysis:

Chicken Salad Chick occupies a unique niche in the fast-casual dining sector as a concept dedicated solely to chicken salad, highlighted by its commitment to high-quality, house-made offerings. Founded on principles of hospitality, the company’s culture emphasizes service, community engagement, and maintaining a warm, welcoming atmosphere across its locations. This focus on 'Southern Style Chicken Salad Served from the Heart' suggests that the organization values interpersonal connections, which will directly influence the working environment for the IT Support Specialist role. Given that about 75% of the locations are franchised, the specialist will play a vital role in ensuring that franchisees are well-supported and equipped, thereby reinforcing the brand's operational standards. The visibility this role entails, especially during new restaurant openings, further stresses that the IT Support Specialist will have a direct impact on franchises' initial impressions of operational support. In summary, alignment with the company's values of hospitality and service will be crucial for success, as will the ability to navigate the dynamics of a hybrid operational structure involving both corporate and franchise interests.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you describe a time when you successfully resolved a technical issue for a non-technical user? What was the situation and outcome?
Tell me about an experience where you had to adapt your communication style to suit a particular audience. How did you approach it?
Describe a challenging support ticket you've encountered. How did you troubleshoot the situation, and what was the ultimate solution?
How would you handle a situation where a restaurant manager is frustrated over unresolved IT issues, and they need immediate support?
How would you prioritize incoming tech support tickets during a busy shift, especially if multiple franchises need immediate assistance?
What steps would you take to ensure seamless on-site training during a new restaurant opening?
Can you walk us through your experience with specific IT systems or applications that you believe would be directly relevant for our POS and back office systems?
If a restaurant location reports inefficiencies with its current IT setup, how would you approach diagnosing and resolving the issues?
Imagine you are at a restaurant opening and encounter an unexpected technology failure. How would you handle the situation to minimize disruption?
Why do you want to work for Chicken Salad Chick, and how do you believe you can contribute to our community-focused atmosphere?
How do you see your values aligning with our commitment to hospitality and excellent service?
What attracted you to apply for an IT Support Specialist position within a franchise-based restaurant system like Chicken Salad Chick?
What questions do you have about the training programs and support structures for IT staff in a franchised environment?
Can you explain how you would gauge the effectiveness of your IT support based on feedback from franchisees and restaurant managers?

Job Details

Overview Company

IT Support Specialist

Chicken Salad Chick

10 days ago

Highlight

OnsiteFull-timeEntry

Summary

Chicken Salad Chick is seeking an IT Support Specialist to join their team in Atlanta, GA. The role involves supporting IT systems, troubleshooting networks, and providing on-site assistance during restaurant openings.

About the Role

As an IT Support Specialist, you will be the primary tier one tech support agent, troubleshooting support tickets and calls. You will act as a subject matter expert in primary applications, support other IT systems, and work with company locations to identify inefficiencies. You will also assist in developing solutions, application configuration, and provide feedback on training programs and special projects.

About You

Required:

Excellent written and oral communication skills.
Strong phone support skills with the ability to remain calm during stressful calls.
Ability to listen and understand manager’s needs.
Excellent organization skills.
Ability to work independently and in a group setting.
Strong technical aptitude and ability to learn new systems.
Understanding of technology terms, workflows, data flows, and integrations.
10-20% travel required.
Ability to work some nights and weekends.

Preferred:

Bachelor’s or Associate’s degree preferred, or equivalent work experience.
Knowledge of restaurant industry (operations, management) preferred.
Previous experience in similar role preferred.

Chicken Salad Chick

Chicken Salad Chick, the nation’s only southern-inspired, fast-casual chicken salad restaurant concept was founded in 2008 in Auburn, Alabama by Stacy and Kevin Brown. What started as a small takeout restaurant has quickly grown through the Southeast. Our founders instilled a strong culture of hospitality where we pride ourselves on delivering Southern Style Chicken Salad Served from the Heart.

Chicken Salad Chick is uniquely positioned in the fast-casual space in that no other restaurant concept specializes in fresh, house-made chicken salad. The concept truly offers a one-of-a-kind experience. We use the highest quality ingredients offering guests a neighborhood restaurant experience, specializing in a wide variety of fresh, house-made chicken salads, soups, sandwiches, and desserts. Approximately 75% of Chicken Salad Chick locations are franchised with the remaining 25% being company owned. Our franchise owners are carefully selected, ensuring The Chick's culture is maintained to the highest degree.

Atlanta, GA