Okay, I've searched for IT Infrastructure Support Specialist roles in Birmingham, AL, requiring 3-5 years of experience, with strong Windows and networking skills, for full-time positions. I have found 42 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Information Technology Support Specialist role is fundamentally designed to serve as a highly skilled troubleshooting and technical backbone within an organization's IT infrastructure. This individual is expected to resolve complex problems that go beyond basic support tiers, specifically involving servers, networking, databases, email systems, and operating systems. The critical purpose of this role centers on ensuring system reliability and availability by proactively diagnosing, configuring, repairing, and administering infrastructure components. Key responsibilities like collaborating across teams and adhering to change management rules highlight the necessity for not only technical proficiency but also structured communication and process discipline. The role demands a blend of deep technical knowledge—ranging from Windows OS to relational databases and network devices—and strong interpersonal skills to effectively relay technical solutions and work with diverse stakeholders. Candidates should anticipate handling ambiguous technical challenges autonomously, making judgment calls on repairs and configuration, and contributing to long-term system stability. Success in this position means minimizing downtime, improving resolution times for complex incidents, and enhancing technical documentation that supports continual learning and process improvements within the IT environment.

Company Analysis:

Synergis operates as a workforce solutions partner focused on Total Experience (TX), integrating employee, customer, and user experiences to help clients drive transformational business outcomes. As a company positioned at the intersection of talent and digital transformation, Synergis is likely fast-paced and innovation-driven, emphasizing the alignment of technology and human factors to create competitive market advantages. The company’s commitment to diversity and equitable hiring practices suggests a values-driven culture that prioritizes inclusion and systemic fairness. This role fits within Synergis’ broader mission to provide clients with high-caliber IT infrastructure expertise that enables growth and digital excellence. Given the consulting and solutions-oriented nature of Synergis, the IT Support Specialist may find themselves working in client-facing contexts or collaborating with multiple stakeholders internally and externally, requiring agility and strong communication skills. The hiring focus here seems to align with scaling operational reliability and meeting client expectations for expert-level support, making this a strategic role that balances technical mastery with partnerships across disciplines. Candidates should expect an environment that values technical accountability, customer-centric responsiveness, and structured process adherence while being open to continuous learning and adaptation in emerging tech landscapes.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you resolved a complex infrastructure issue that was beyond the scope of Level 1 or Level 2 support. What steps did you take?
• Describe an experience where you had to collaborate with developers, system admins, or business analysts to improve a system’s functionality. How did you manage differing priorities?
• Can you share an instance when you had to work independently to diagnose and repair a critical hardware or software failure? How did you ensure minimal downtime?
• How do you prioritize your troubleshooting efforts when multiple urgent technical problems occur simultaneously?
• Walk me through your approach to configuring and maintaining Windows-based servers and systems. How do you ensure security and reliability during these operations?
• What is your experience with network troubleshooting involving devices such as routers, switches, or firewalls? Can you give an example of a challenging network issue you've resolved?
• Explain how you have applied your knowledge of relational databases like SQL Server or Oracle in a support or administration capacity.
• How do you document support and resolution activities to create or enhance a knowledge base? What tools or methods do you use?
• Imagine a scenario where a critical change to the infrastructure needs approval but must be implemented rapidly to resolve an outage. How would you handle this while following change management protocols?
• Suppose a user reports repeated email delivery issues affecting multiple departments. How would you investigate and resolve this problem?
• Why are you interested in working with Synergis, particularly as an IT Support Specialist supporting infrastructure?
• How do you see your skills aligning with Synergis’ mission to integrate total experience for employees and customers through technical solutions?
• What motivates you to work in roles that require both deep technical expertise and extensive cross-team collaboration?
• Based on what you know about Synergis’ approach to technology and workforce solutions, how do you think this position will evolve in the next few years?
• Can you tell me about any experience you have with structured change management and escalation processes? How do you ensure compliance in a fast-paced environment?
• What questions do you have about the IT infrastructure team’s interaction with Synergis clients and internal stakeholders?
• How does Synergis measure success for this role in the first 6 to 12 months, especially concerning infrastructure stability and user satisfaction?
• Can you describe the biggest challenges the IT Support Specialist might face in this role, from your perspective?
• What opportunities are there for professional growth within Synergis for technical specialists?