Okay, I've searched for full-time Information Technology Support Specialist positions in Chicago that require 3+ years of experience, proficiency in Windows and ServiceNow, and a Bachelor's degree in IT or a related field. I have found 54 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Information Technology Support Specialist role is fundamentally about being the frontline technical advocate and problem solver for a large corporate environment based in downtown Chicago. The position demands a blend of technical proficiency and customer-centric communication skills, with a focus on providing timely and effective solutions to hardware and software issues faced by internal users. Success here is measured not just by technical troubleshooting, but by the ability to ensure seamless technology adoption during hardware refreshes and OS upgrades, all while maintaining accurate asset inventories. The requirement to work exclusively onsite implies a collaborative, hands-on role embedded within the company culture, requiring adaptability and strong interpersonal skills to thrive in a fast-paced corporate office. Familiarity with tools like ServiceNow for ticket management reflects the need for structured workflows and process discipline. The ideal candidate will need to balance independent task management with integration into a support team, anticipating user needs and reducing downtime through proactive support and training—thus enhancing overall employee productivity and satisfaction.

Company Analysis:

MMD Services Inc. operates as a specialized boutique staffing firm focusing on high-quality placements in technical, finance, and accounting roles, emphasizing precision and fit for both clients and candidates. As a certified Woman Owned business with a mission centered on personalized service, MMD reflects a culture of detail orientation, relationship building, and strategic career advancement. This role, while for a corporate client placed by MMD, benefits from the boutique’s reputation for matching high-caliber talent with meaningful, challenging roles. For a candidate, this means an environment where quality and fit are paramount, with likely ongoing support and communication from the staffing firm. MMD’s longstanding industry presence and expansion into finance/accounting suggest stability combined with growth mindset, and the onsite nature of the role implies the client’s preference for strong collaboration and direct engagement. Understanding MMD’s values—crafted around tailored matchmaking and career strategy—can position candidates to align their approach not only to the immediate IT support role but also to career longevity and continuous professional development within partnering organizations.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a complex hardware or software issue under pressure. How did you approach it and what was the outcome?
• Behavioral: Describe a situation where you had to provide technical training or guidance to non-technical staff. How did you ensure the information was understood and applied?
• Behavioral: Share an experience where you managed conflicting priorities or multiple support tickets simultaneously. How did you organize your work to meet deadlines?
• Behavioral: Can you give an example of how you worked collaboratively within a team to improve IT support processes or resolve a recurring issue?
• Technical: How do you prioritize and manage IT support requests using a ticketing system like ServiceNow to ensure timely resolution?
• Technical: Explain the steps you would take to upgrade an enterprise workstation from Windows 10 to Windows 11 while minimizing user disruption.
• Technical: What strategies do you use to maintain an accurate hardware inventory in a large corporate environment? Why is this important?
• Technical: Can you walk me through troubleshooting a Citrix connectivity issue that a user is experiencing remotely?
• Situational: Imagine a user reports that their laptop is frequently crashing, but you cannot replicate the issue immediately. How do you proceed to diagnose and resolve the problem?
• Situational: You are tasked with replacing end-of-life hardware during a busy business period. How do you balance completing these upgrades efficiently without disrupting user productivity?
• Situational: A staff member is frustrated with the IT support process and has expressed dissatisfaction loudly. How would you handle this situation to de-escalate and satisfy the user’s needs?
• Company Fit/Motivation: What motivated you to apply for an IT Support Specialist role in a 100% onsite corporate environment in downtown Chicago?
• Company Fit/Motivation: How do you see your approach to customer service aligning with MMD Services’ boutique, highly personalized staffing philosophy?
• Company Fit/Motivation: MMD Services emphasizes high-quality matches and long-term relationships. How do you plan to contribute to and benefit from this type of work environment?
• Questions for the Candidate to Ask the Interviewer: Can you describe the IT support team structure and how this role collaborates with other departments?
• Questions for the Candidate to Ask the Interviewer: What are some of the biggest IT challenges the company currently faces that this role will help address?
• Questions for the Candidate to Ask the Interviewer: How does the company support ongoing training and professional development for IT support staff?