Okay, I've searched for IT Support Specialist roles in Denver with hybrid work arrangements. I've found several positions that require at least 2 years of helpdesk experience, and which include skills in troubleshooting Windows and macOS. Additionally, these roles offer competitive benefits. You can review the listings now.

Sure. Here's the analysis:

Job Analysis:

The IT Support Specialist role at SonderMind is fundamentally about enhancing the technological experience for employees, ultimately enabling better mental health care delivery. This person is tasked with managing user access, onboarding and offboarding cycles, and resolving both hardware and software issues. Given the rapid growth of the company, the candidate will have to navigate various challenges, such as managing the technology needs of a hybrid workforce and addressing potential gaps in common IT processes. Success in this position will likely involve not just technical know-how, especially with Windows and macOS systems, but also stellar communication and organizational skills to ensure a smooth employee experience. The role requires proactive problem-solving and the ability to collaborate effectively with both in-house and remote teams, focusing on continuously improving service delivery and user satisfaction.

Company Analysis:

SonderMind operates in the behavioral health space, characterized by a mission-driven approach to providing accessible and effective mental health care. The company’s dedication to blending technology with human connection suggests a forward-thinking, innovative culture that values seamless integration between IT support and clinical services. This environment is likely to be fast-paced and driven by mission-oriented values that prioritize improvement in mental health outcomes. The IT Support Specialist will fit into an expanding IT Operations team, contributing to the smooth functioning of technology solutions that directly affect the employee experience and, by extension, client care. The strategic importance of this role is heightened by SonderMind's growth trajectory, indicating a need for robust internal support as it scales operations and ensures high-quality service delivery.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a complex IT issue under tight deadlines. What steps did you take to resolve it?
• Behavioral: Can you describe an instance where you had to explain a technical process to someone non-technical? How did you ensure they understood?
• Behavioral: Give an example of how you managed multiple priorities in a previous role. How did you determine what was most important?
• Technical: How do you approach user access management, particularly in a SaaS environment? Can you walk us through your process?
• Technical: Describe your experience with MDM solutions. How have you managed device provisioning and monitoring in past roles?
• Technical: What is your strategy for handling support tickets? How do you prioritize issues when using a ticketing system like JIRA?
• Situational: Imagine you receive multiple urgent requests for IT support at the same time. How would you decide which tickets to address first?
• Situational: If you notice a recurring issue with a piece of software being used across the organization, how would you handle it?
• Company Fit: Why do you want to work at SonderMind and how do you align your personal values with our mission?
• Company Fit: What excites you most about the prospect of working in the mental health technology sector?
• Questions for the Interviewer: What are the biggest challenges currently faced by the IT team at SonderMind?
• Questions for the Interviewer: How does the IT Support Specialist role interact with other departments within SonderMind?