I'm looking for IT Support Specialist roles in Hawthorne, CA, with at least 3 years of experience in IT support, degree in IT, and knowledge of MDM tools like Intune.

Okay, I've searched for IT Support Specialist roles in Hawthorne, CA, requiring at least 3 years of IT support experience, a degree in IT, and experience with MDM tools like Intune. I found 25 positions that match your criteria.

IT Support Specialist

Hawthorne, CA

3 years + Experience

Bachelor

MDM

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The IT Support Specialist role at CHAOS Industries is fundamentally focused on ensuring a seamless IT experience for the executive team and staff within a rapidly evolving technology environment. The key responsibilities include responding to and resolving technical support requests across various platforms, managing hardware and software provisioning, and contributing to broader IT initiatives. This implies the need for a thorough understanding of different operating systems (Windows, macOS, Linux) and an agile problem-solving mindset to address the diverse IT demands of a mission-driven company quickly. Success in this role will not only involve technical acumen but also strong interpersonal skills, as the candidate will be the primary contact for IT inquiries, requiring them to engage with cross-functional teams and external vendors. Candidates will face challenges related to managing changing priorities and possibly high-stakes projects while maintaining systems that meet compliance standards essential to defense industries. Longer-term, success may be measured by the contributions to operational efficiencies and enhanced user experience, as well as the candidate's ability to uphold IT asset integrity and user support documentation.

Company Analysis:

CHAOS Industries occupies a specialized niche in the technology sector focusing on defense and critical industry solutions. Founded in 2022, it has quickly positioned itself as an innovator, combining agile engineering with mission-critical applications. This dynamic environment suggests that the company is fast-paced and heavily focused on innovation and practical problem-solving, values that will significantly impact day-to-day operations for an IT Support Specialist. The organizational culture is likely to emphasize collaboration and adaptability, which aligns with its strategic goals of delivering rapid solutions to pressing challenges. The IT Support Specialist role is crucial in this context, as IT functions underpin the entire operational ecosystem of the company. Working in an organization that stresses rapid prototyping and operational agility, this role will provide ample opportunity for visibility with leadership, particularly as the IT team plays a pivotal role in supporting ongoing projects and initiatives. The larger organizational structure allows the candidate to contribute to significant undertakings while building expertise in a cutting-edge technological landscape, particularly if they possess knowledge in areas such as FEDRAMP compliance.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you successfully resolved a particularly challenging technical support issue.
Can you describe an instance where you had to work closely with cross-functional teams to address a problem? What was your approach?
How do you prioritize your tasks when multiple urgent IT issues arise at once?
What tools or methodologies do you use for diagnosing and troubleshooting hardware and software issues?
How would you ensure a smooth onboarding experience for new hires from an IT perspective?
Describe your experience with mobile device management tools like Intune or JAMF.
What steps would you take to troubleshoot a network issue affecting multiple users?
Imagine the company is implementing a new software solution. How would you approach the deployment and training of this tool?
Suppose you notice recurring issues across the IT systems. How would you document these problems to inform your team?
Why are you interested in working at CHAOS Industries specifically?
How do the values of CHAOS Industries align with your personal work philosophy?
What excites you most about the mission-driven approach of CHAOS?
What unique perspective do you believe you bring to the IT Support Specialist role at CHAOS?
What strategies would you recommend to improve the IT support process at our company?
How do you stay updated on the latest advancements in IT support and technology?
What questions do you have for us about the IT team dynamics here at CHAOS?

Job Details

Overview Company

IT Support Specialist

$100k/y-$125k/y

CHAOS Industries

10 days ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

CHAOS Inc. is seeking an IT Support Specialist to join their team at their Los Angeles headquarters. The role involves providing IT support, managing hardware and software provisioning, and maintaining the IT environment for the executive team and staff.

About the Role

As an IT Support Specialist, you will be the primary point of contact for local IT needs, resolving technical issues, managing hardware and software provisioning, and supporting IT projects. You will work closely with the IT team on infrastructure upgrades and process improvements in a fast-paced environment.

About You

Required:

Bachelor's degree in an information technology field or related degree.
3+ years of experience in IT support or related field.
Systematic problem-solving approach with the ability to adjust quickly to changing priorities.
Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors.
Experience with MDM tools such as Intune and JAMF.
Experience implementing and managing Azure Active Directory.
U.S. Person (US Citizen or permanent resident) status is required.

Preferred:

Experience supporting FEDRAMP-compliant cloud work (e.g. Microsoft GCC High, Amazon Gov Cloud).
Experience supporting FEDRAMP-compliant services (e.g. ZoomGov, GovSlack, Zscaler).
Ability to obtain DoD Secret or Top Secret clearance.

Benefits

Health benefits: medical, dental, and vision fully paid by the company.
Additional benefits: life, FSA, HSA, 401k with company match.
Perks: free daily lunch, ‘No meeting Fridays’, unlimited PTO for exempt employees, casual dress code.
Compensation: competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and upcoming annual bonuses.

CHAOS Industries

CHAOS Industries is a technology company that is building the next generation of defense and critical industry technologies. Applying an engineering-led strategy, CHAOS provides mission-driven, world-class engineers with a platform to build solutions to critical real-world problems. The CHAOS agile engineering approach enables rapid prototyping, while deep partnerships with defense and industry ensure real-world application.

Hawthorne, CA