Okay, I've searched for full-time IT Support roles in Houston, TX, focusing on end-user computing hardware and Microsoft Windows 10/11 troubleshooting, requiring 3 years+ experience and remote support skills. I have found 123 positions for you.

Sure. Here's the analysis:

Job Analysis:

This IT Support - White Glove role in Houston is fundamentally about delivering exceptional, hands-on technology support tailored to the unique needs of an office environment, particularly within a professional services or legal setting. Beyond standard helpdesk duties, the role demands acting as a trusted technology advocate—someone who deeply understands end-user challenges and translates them effectively between IT and non-technical staff. Responsibilities include troubleshooting and maintaining a broad spectrum of hardware and software, from laptops and mobile devices to conference room AV systems and virtual meeting platforms. The role requires technical fluency in Microsoft Windows and Office 365 environments, including specialized knowledge in legal workflows, which suggests the importance of reliability and confidentiality. Given the emphasis on direct, desk-side support and physical equipment handling, the candidate must be adaptable, solution-oriented, and proactive in managing complex, often time-sensitive issues. The candidate should also be comfortable with autonomy in prioritizing tasks while ensuring ticket resolution within SLAs. Success here is measured by minimizing downtime, enhancing user satisfaction through white-glove service, and seamlessly bridging office tech needs with internal IT capabilities—balancing technical know-how, communication skills, and physical agility to ensure smooth daily operations.

Company Analysis:

Addison Group operates as a respected leader in talent solutions and consulting, positioning itself as a quality-driven, relationship-focused firm rather than a volume-based staffing agency. This culture prioritizes deep understanding of client and candidate goals, fostering long-term alignment and fit over quick fills. The company’s industry reputation, evidenced by consistent accolades, speaks to its stability and influence within the professional services staffing space. The Houston IT Support role likely resides within their internal infrastructure or possibly within a client-facing context, where the demand for high-touch, expert support complements Addison’s mission of delivering exceptional service. The company's commitment to honest conversations and detailed insights implies a work environment where collaboration, transparency, and a client-first mindset are deeply valued. For a candidate, this means thriving requires not just technical proficiency but also emotional intelligence, adaptability, and a service-oriented outlook. Given Addison’s broad service lines and focus on specialized markets, this role serves as a strategic pillar to uphold operational excellence internally or at key client sites, supporting the company’s growth and reputation through dependable technology service.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage competing urgent technology issues simultaneously. How did you prioritize and communicate with stakeholders?
• Behavioral: Describe an experience where you served as a liaison between technical teams and non-technical users. How did you ensure clear communication?
• Behavioral: Can you give an example of a situation where you had to troubleshoot hardware or software in a high-pressure environment? What approach did you take?
• Behavioral: Share a time when you had to escalate an issue. What was your thought process in deciding when and how to escalate?
• Technical: How do you approach diagnosing and resolving problems with Microsoft Windows 10/11 on corporate laptops, especially in a legally-sensitive environment?
• Technical: What steps do you take when configuring and troubleshooting Microsoft Office 365 applications, with particular focus on Outlook and Word?
• Technical: Explain your experience with managing user accounts and groups in Active Directory. How do you ensure security and accuracy?
• Technical: How would you set up and troubleshoot a conference room’s AV and video conferencing systems, including platforms like Teams, WebEx, or Zoom?
• Situational: Imagine a user’s laptop won’t connect to the wired network before an important client meeting, and remote support isn’t possible. How do you handle this?
• Situational: You receive multiple tickets within a short time frame, some with SLAs nearing breach. How do you organize your work day to meet all expectations?
• Situational: If a new software update disrupts multiple users’ workflows, what actions would you take to diagnose and resolve the issue quickly?
• Company Fit: Why are you interested in working for Addison Group, specifically in this IT Support - White Glove role?
• Company Fit: Addison Group emphasizes quality and fit over quotas. How do your personal values and work style align with this approach?
• Company Fit: How would you contribute to fostering effective communication and collaboration between IT and non-IT staff at Addison Group?
• Candidate Questions: Can you describe the immediate team structure and who this role collaborates with daily?
• Candidate Questions: What are the key performance indicators for success during the first six months in this position?
• Candidate Questions: How does Addison Group support ongoing professional development and technical training for IT support staff?